Acronis Cyber Protect Cloud: User is unable to log in to Notary and File Sync...
SymptomsYou are trying to sign in to the Notary/ File Sync and Share consoleAfter entering the password, the page goes back to the login screen instead of logging inIn HAR log, you see error "HTTP 401...
View ArticleAcronis Cyber Protect Cloud Integration with Plesk: Early Access Program
About the Early Access ProgramThe Early Access Program (EAP) for the Acronis Backup extension for Plesk aims to foster a stronger and more collaborative relationship with our users. It provides them...
View ArticleAcronis Cyber Protect Cloud: NGMP folder grows to GBs on Windows
SymptomsYou have Antivirus and antimalware protection module enabled for your Windows Machine.Recently, you have noticed that the folder C:\ProgramData\Acronis\NGMP\ave\db has started significantly...
View ArticleAcronis Cyber Protect Cloud: Cloud backup failures on US2 and US5 DCs
SymptomsTenant is located on US2 DC or US5 DCStorage in use is uw1-ags01.google.acronis.comBackups to Cloud fail with “Operation failed due to the temporary issue in the cloud storage”CauseIssue is...
View ArticleAcronis Cyber Protect: Backup activity is shown to be 100% completed although...
SymptomsA protection plan is runningWhen you check the activity details of the plan, it shows that the activity is 100% completed and an estimation of "less than a minute left"However, the retention...
View ArticleAcronis Cyber Protect: Application backup fails with "Failed to create...
SymptomsThe Agent is running C23.05/ Acronis Cyber Protect 15 Update 6 or newer.You are backing up Microsoft applications (SQL, SharePoint)The Backup fails with: "Failed to create snapshot because the...
View ArticleAcronis Cyber Protect Cloud: Recovery Operation Fails with the "Operation...
SymptomsWhen attempting to perform a recovery, the operation fails with the following error...
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Acronis Cyber Protect Cloud: Activity "Discovering resources in Microsoft 365...
SymptomsWhen attempting to perform "Discovering resources in Microsoft 365 account" in the Acronis Console, the activity is successfully completed, but with the following warning message:"Failed to...
View ArticleAcronis Cyber Protect Cloud: Backups fail with "[Archive Server]: access...
Symptoms1. The tenant is located on US5 DC and uses the PHX1 storage, e.g. abgw-phx1-arp2.acronis.com2. Since 2nd of June, 2023, backups to the Cloud storage have been failing:- C2C backups...
View Article[FIXED] Acronis Cyber Protect Cloud: Backups fail with "The cloud storage is...
SymptomsThe Tenant is located on US5 or US2 DC and the storage used is abgw-phx1.Since 1st of June (CEST), Cloud backups have been failing with the errors "Storage request timeout" and "Cloud storage...
View ArticleAcronis Cyber Protect Cloud: Backup fails with "The activity has failed due...
SymptomsAfter Agent update to C23.05 (Agent build 15.0.35594), backups fail with "The activity has failed due to a crash of Service Process".The issue occurs if the affected plan has been previously...
View ArticleAcronis Cyber Protect: Agent installation fails with "Fatal error during...
Symptoms1. You are installing Acronis Cyber Protect Cloud or Acronis Cyber Protect 15 on a Windows machine. 2. The installation fails with "Fatal error during installation". 3. 3. In the msi log...
View ArticleAcronis Cyber Protect: Backup to Cloud fails with "The cloud storage is...
Symptoms1. Tenant is located on SG1 DC and uses the storage abgw-sin2-acs1.acronis.com 2. Backups to Cloud, both C2C and physical, failed with "Storage request timeout" and "The cloud storage is...
View ArticleAcronis Products: CVE-2023-24932 impact on bootable media
IntroductionOn the 9th of May, Microsoft released a new security update for Secure boot: CVE-2023-24932.Acronis Development team has run compatibility tests to confirm the lack of impact on the...
View ArticleAcronis Cyber Protect 15: Management server activation and license allocation
IntroductionThe article describes the ways of activating a management server and allocating licences to a management server.How to activate a management serverYou activate a management server by...
View ArticleAcronis Cyber Protect Cloud: Continuous Data Protection limitations
IntroductionContinuous data protection (CDP) is part of the Advanced Backup pack. It backs up critical data immediately after this data is changed, ensuring that no changes will be lost if your system...
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Acronis Cyber Protect Cloud: Agent installation fails with "Failed to unparse...
SymptomsYou are updating or installing the agent using build 15.0.35433 on a non-English Windows OS.Agent installation, including update, repair, uninstallation fails with "An error occurred. Failed to...
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Acronis Cyber Protect 15: Protection plan is alerted while no alerts are present
Symptoms1. When browsing to Protection plans, you see a red line (alerts).2. After clicking on the red line and browsing to Alerts, you see no alerts present.3. Clicking on the alerted device counters...
View ArticleAcronis Cyber Protect: Agent installation or uninstallation fails with a...
SymptomsYou are installing or uninstalling the Acronis Cyber Protect 15/ Acronis Cyber Protect Cloud agentThe process fails with "Fatal error during installation"
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