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Acronis Cyber Protect Cloud: Remote connection to Azure AD machine fails with...
SymptomsYou are trying to connect via RDP method to Azure AD workstationAfter specifying credentials, an error appears: "Invalid login credentials":
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Acronis Cyber Protect Cloud: UI issues after cPanel/WHM plugin update to v110
SymptomscPanel/WHM plugin was updated to v110After the update, you have noticed that the UI is getting broken:CauseIssue is caused by recent UI changes in cPanel.The issue will be fixed in the next...
View ArticleAcronis Cyber Protect: Warnings "Failed to load tabs in channel: Error: 400"...
SymptomsYou have a protection plan for Microsoft TeamsRecently, backups started reporting the warning: "Failed to load tabs in channel 'General': 'Error: 400 GET’"CauseIssue in the product.Acronis...
View ArticleAcronis Cyber Protect: SQL backup fails with "The system cannot find the file...
SymptomsYou have created a protection plan for an SQL instance.Recently, Backups of the SQL instance are failing with the error: "The system cannot find the file specified"Example of the full error...
View ArticleAcronis Cyber Protect Home Office: Backup Fails with "There is not enough...
Symptoms1. You're creating a disk/partition backup.2. It fails with the following error: "There is not enough space on the volume where the snapshot storage is located'.CauseThere is not enough space...
View ArticleAcronis Cyber Disaster Recovery Cloud: Disaster Recovery tab is not visible...
SymptomsYou have a tenant with Enhanced Security where you set up Disaster RecoveryAfter some time, you have noticed that the 'Disaster Recovery' tab is not shown in the Cyber Protection console.Cause
View ArticleAcronis Cyber Protect Home Office: Impossible to make an in-app purchase
SymptomsYou're trying to purchase a new subscription in Acronis Cyber Protect Home Office:you started Acronis Cyber Protect Home Office;on the sidebar, you clicked Account, and then clicked Buy full...
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Acronis Cyber Protect Cloud: C2C Backups for Microsoft 365 Public Mailbox...
SymptomsWhen performing a Cloud-to-Cloud backup of a Microsoft 365 Public Mailbox Folder, the backup operation fails with the following error message:XML syntax error on line 1: invalid characters...
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Acronis Cyber Protect Cloud: Microsoft 365 Public folders disappear from the...
SymptomsYou have Microsoft 365 Public Mailbox FoldersWhen you navigate to Devices>Microsoft 365 tab, the public folders are not shown anymore or are shown as greyed out:CauseIssue on Microsoft side....
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Acronis Cyber Protect Cloud: C2C SharePoint Backup Fails with Error "Failed...
SymptomsWhen attempting to perform a Cloud-to-Cloud SharePoint backup, the backup operation fails with the following error:Failed to get the root of 'https://sharepoint.com/sites/sitenameClicking on...
View ArticleAcronis Cyber Protect Cloud: BSOD during Agent update from C23.03 (build...
SymptomsYou have enabled Advanced Endpoint Detection and Response (EDR) functionalityAfter or during updating the agent from C23.03 (from build 15.0.32047 to a newer one), Windows machine experiences...
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Acronis Cyber Protect: Acronis Linux-based Bootable Media doesn't boot on...
SymptomsYou are using QEMU/ KVM based Virtual Machines that have Cirrus/Cirrus Logic video adapter as a default adapter.You are trying to boot the VM using Acronis Linux-based Bootable Media (ISO)The...
View ArticleAcronis Cyber Protect Cloud: MySQL Database's "Privileged Users" field is not...
SymptomsYou have restored a user account via cPanel plugin interface using the self-service functionalityAfter the restore, you have noticed that the "Privileged Users" field is empty:
View ArticleAcronis Cyber Protect Cloud: Disk-level backups to Acronis Secure Zone...
SymptomsYou are trying to create disk-level backup to Acronis Secure Zone.Backup completes successfully. However, it completes in 10-15 seconds.
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Acronis Cyber Protect Cloud: Microsoft SQL backup fails with "Failed to...
SymptomsAgent was updated to the build 15.0.32226 or newerYou have noticed that Microsoft SQL backups started failing with "Failed to backup the SQL server data due to mismatch in database...
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Acronis Cyber Protect 15: Accessing Cyber Protect web console fails with...
Symptoms1. You are trying to access the Cyber Protect web console.2. Accessing fails with the following error: "Connection failed".Full error message If you see NUL symbols, the configuration file is...
View ArticleAcronis Cyber Protect Cloud: Backup fails with "The password for the...
SymptomsAfter agent update to C23.03 or C23.04 backup fails with "The password for the protected backup is incorrect"CauseIssue in the product.SolutionThe issue is fixed in C23.04 Hotfix and C23.05...
View ArticleAcronis Cyber Protect Cloud: "Next backup" date is in the past for C2C backups
SymptomsYou back up Microsoft 365 or Google Workspace resources using C2C (Cloud-to-Cloud) backup methodIn the Cyber Protection Console, the "Next backup" date remains in past or shown as "Not...
View ArticleAcronis Cyber Protect Cloud: C2C backups don't start by schedule on EU2, EU8...
SymptomsYou are using US5, EU2 or EU8 DCsStarting from end of April, C2C backups haven't been running automaticallyAttempt to start backup manually works fine.CauseIssue on DC side.Acronis Development...
View ArticleAcronis Cyber Protect, Acronis Cyber Backup: Installation Fails with the "For...
SymptomsWhen attempting to install Acronis Cyber Backup 12.5 while there are some Acronis Cyber Protect 15 components still installed on the device (or vice versa), the installation process fails with...
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Acronis Cyber Protect Cloud: Search Function in Management Portal not Showing...
SymptomsUsing the Search function in the top-right corner of the Management Portal does not show all the search results.In the example image below, searching for the string "LDA" only returns four...
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Acronis Cyber Protect Cloud: C2C Backups are Failing with Error "[Archive...
SymptomsWhen attempting to perform a Cloud-to-Cloud backup, the backup operation fails with the following message:[Archive Server]: archive session not foundCauseThis is a known issue in the...
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Acronis Cyber Protect Cloud: Error "The search is not available because this...
SymptomsWhile browsing existing Cloud-to-Cloud backup archives, the user is unable to access the backup archive and receives the following error message:"The search is not available because this backup...
View ArticleAcronis Cyber Protect: Agent Installer Missing from Cyber Protection Console
SymptomsA customer tenant is looking for a specific Acronis Agent installer to download from the Protection Console, but they cannot find it in the Add devices section.CauseThe specific offering item...
View ArticleAcronis Cyber Protect, Acronis Cyber Backup: How to use CHKDSK to repair your...
This article explains how to use the Windows Check Disk or CHKDSK tool to Repair your hard drives
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Acronis Cyber Protect: Agent Appears Offline in Console with "Could not...
SymptomsAcronis Agent appears offline in the Acronis Management Server console and displays the following error message, even though all services are running on Agent machines and pings between the...
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Acronis Cyber Protect 15: Daily Recap Emails Show Incorrect Time after Update
SymptomsAfter updating to the latest build of Acronis Cyber Protect 15, the "Daily recap about active alerts" email shows the incorrect time.For instance, if the email is scheduled for 10AM, the body...
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Acronis Cyber Protect: Acronis Agent Installation on Windows Fails with MSI...
SymptomsYou are installing the Acronis agent on Windows.The installation fails with MSI code 1603.An example of the generic error message in the installer GUI:Full error message:
View ArticleAcronis Cyber Protect Cloud: Backups fail with "The cloud storage is...
SymptomsThe Tenant is located on EU1, EU2, EU4, or EU8 DCs and the storage used is abgw-fra2-arp1Since 14th of May (CEST), Cloud backups have been failing with the errors "Storage request timeout" and...
View ArticleAcronis Cyber Protect: Mobile application is not available in Google Play on...
SymptomsYou have a mobile device with Android 11, 12, or 13You are unable to find the Cyber Protect mobile app in Google Play StoreCauseIssue in the product.Acronis Development team is working on a...
View ArticleAcronis Cyber Protect: Agent installation or uninstallation fails with a...
SymptomsYou are installing or uninstalling the Acronis Cyber Protect 15/ Acronis Cyber Protect Cloud agentThe process fails with "Fatal error during installation"
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Acronis Cyber Protect 15: Protection plan is alerted while no alerts are present
Symptoms1. When browsing to Protection plans, you see a red line (alerts).2. After clicking on the red line and browsing to Alerts, you see no alerts present.3. Clicking on the alerted device counters...
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Acronis Cyber Protect Cloud: Agent installation fails with "Failed to unparse...
SymptomsYou are updating or installing the agent using build 15.0.35433 on a non-English Windows OS.Agent installation, including update, repair, uninstallation fails with "An error occurred. Failed to...
View ArticleAcronis Cyber Protect Cloud: Continuous Data Protection limitations
IntroductionContinuous data protection (CDP) is part of the Advanced Backup pack. It backs up critical data immediately after this data is changed, ensuring that no changes will be lost if your system...
View ArticleAcronis Cyber Protect 15: Management server activation and license allocation
IntroductionThe article describes the ways of activating a management server and allocating licences to a management server.How to activate a management serverYou activate a management server by...
View ArticleAcronis Products: CVE-2023-24932 impact on bootable media
IntroductionOn the 9th of May, Microsoft released a new security update for Secure boot: CVE-2023-24932.Acronis Development team has run compatibility tests to confirm the lack of impact on the...
View ArticleAcronis Cyber Protect: Backup to Cloud fails with "The cloud storage is...
Symptoms1. Tenant is located on SG1 DC and uses the storage abgw-sin2-acs1.acronis.com 2. Backups to Cloud, both C2C and physical, failed with "Storage request timeout" and "The cloud storage is...
View ArticleAcronis Cyber Protect: Agent installation fails with "Fatal error during...
Symptoms1. You are installing Acronis Cyber Protect Cloud or Acronis Cyber Protect 15 on a Windows machine. 2. The installation fails with "Fatal error during installation". 3. 3. In the msi log...
View ArticleAcronis Cyber Protect Cloud: Backup fails with "The activity has failed due...
SymptomsAfter Agent update to C23.05 (Agent build 15.0.35594), backups fail with "The activity has failed due to a crash of Service Process".The issue occurs if the affected plan has been previously...
View Article[FIXED] Acronis Cyber Protect Cloud: Backups fail with "The cloud storage is...
SymptomsThe Tenant is located on US5 or US2 DC and the storage used is abgw-phx1.Since 1st of June (CEST), Cloud backups have been failing with the errors "Storage request timeout" and "Cloud storage...
View ArticleAcronis Cyber Protect Cloud: Backups fail with "[Archive Server]: access...
Symptoms1. The tenant is located on US5 DC and uses the PHX1 storage, e.g. abgw-phx1-arp2.acronis.com2. Since 2nd of June, 2023, backups to the Cloud storage have been failing:- C2C backups...
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Acronis Cyber Protect Cloud: Activity "Discovering resources in Microsoft 365...
SymptomsWhen attempting to perform "Discovering resources in Microsoft 365 account" in the Acronis Console, the activity is successfully completed, but with the following warning message:"Failed to...
View ArticleAcronis Cyber Protect Cloud: Recovery Operation Fails with the "Operation...
SymptomsWhen attempting to perform a recovery, the operation fails with the following error...
View ArticleAcronis Cyber Protect: Application backup fails with "Failed to create...
SymptomsThe Agent is running C23.05/ Acronis Cyber Protect 15 Update 6 or newer.You are backing up Microsoft applications (SQL, SharePoint)The Backup fails with: "Failed to create snapshot because the...
View ArticleAcronis Cyber Protect: Backup activity is shown to be 100% completed although...
SymptomsA protection plan is runningWhen you check the activity details of the plan, it shows that the activity is 100% completed and an estimation of "less than a minute left"However, the retention...
View ArticleAcronis Cyber Protect Cloud: Cloud backup failures on US2 and US5 DCs
SymptomsTenant is located on US2 DC or US5 DCStorage in use is uw1-ags01.google.acronis.comBackups to Cloud fail with “Operation failed due to the temporary issue in the cloud storage”CauseIssue is...
View ArticleAcronis Cyber Protect Cloud: NGMP folder grows to GBs on Windows
SymptomsYou have Antivirus and antimalware protection module enabled for your Windows Machine.Recently, you have noticed that the folder C:\ProgramData\Acronis\NGMP\ave\db has started significantly...
View ArticleAcronis Cyber Protect Cloud Integration with Plesk: Early Access Program
About the Early Access ProgramThe Early Access Program (EAP) for the Acronis Backup extension for Plesk aims to foster a stronger and more collaborative relationship with our users. It provides them...
View ArticleAcronis Cyber Protect Cloud: User is unable to log in to Notary and File Sync...
SymptomsYou are trying to sign in to the Notary/ File Sync and Share consoleAfter entering the password, the page goes back to the login screen instead of logging inIn HAR log, you see error "HTTP 401...
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