Acronis True Image Cloud: Files Larger than 2GB in Acronis Archive on Mac Cannot Be Browsed or Copied

This article applies to:

• Mac

Symptoms

1. You have large files (2GB or more in size) archived in Acronis Cloud.
2. You cannot open or copy these files to your Mac using Acronis Drive.

Cause

Limitation of the product.

Solution

Please use Web restore to download the files:

1. On the Archiving tab click Open in web browser.
2. Select the files and click Recover my data now.