Acronis True Image Cloud on Windows: Files Larger than 4GB in Acronis Archive Cannot Be Browsed or Copied

This article applies to:

• Windows

Symptoms

1. You have large files (4GB or more in size) archived in Acronis Cloud. See Acronis True Image Cloud: Archiving
2. You open Acronis Archive drive in Windows Explorer.
3. You cannot open or copy these files to your computer.

Cause

Limitation of the product.

Solution

Please use Web restore to download the files: