This article provides instructions on how to troubleshoot and resolve issue with Family dashboard (access, incorect information displayed or other issues).
1. First of all, make sure you have the correct product: Family dashboard is available in Acronis True Image Cloud (Release 2016). If you have Acronis True Image 2016, you can upgrade to Acronis True Image Cloud to get access to cloud features (navigate to the Account tab of Acronis True Image and click Buy subscription). If you have Acronis True Image Unlimited, you need to update (free of charge) to Acronis True Image Cloud.