Acronis Backup Cloud: Troubleshooting Synchronization Issues between Agents and Management Server

Symptoms

1. Agent is offline although the machine is running.
2. Incorrect last/next backup start time or other data displayed in the backup management console.

Troubleshooting

1. Check last activities of the affected agent:
   1. Check Activities in the backup management console.
   2. Check logs on the Agent machine in:
      • Windows: %allusersprofile%\Acronis\BackupAndRecovery\MMS\mms.0.txt
      • Linux: /var/lib/Acronis/BackupAndRecovery/MMS/mms.0.log