Troubleshooting Toolkit for Acronis Backup Cloud

When investigating an issue, you might need to collect diagnostic information that gives you and the support representative working on your case insights into the root cause of the problem.

Acronis Backup Cloud has a built-in System Report Tool. Using this tool straight from the backup management console, you can collect diagnostic information from an agent machine (logs, registry hive, etc.). The report contains the basic data of an agent's health state and is the ultimate way to start investigation.