Acronis True Image 2018: collecting file_protector debug logs in Windows

This article explains how to enable and gather kernel-mode logs of the file_protector.sys driver, also called file protector's debug logs. Usually they are only needed to troubleshoot a problem with the Active Protection feature of Acronis True Image 2018, when the usual logs do not allow to determine the root cause of the problem and to resolve it.

To get more detailed logs of the file_protector driver, please follow the steps below. To stop writing debug mode logs, simply reboot or shut down the computer.