Acronis True Image 2018: backup cannot be started, pauses, or fails with the "Check your Internet connection" error

Symptoms

In Acronis True Image, you have a backup task of your computer of some files. The backup should be saved in Acronis Cloud.

You try to start the backup task, but it does not start. Or the backup task pauses or fails. You see this error message:

Check your Internet connection.

Solution

The software cannot connect to Acronis Cloud. Usually, this error indicates an issue with Internet access.

To resolve the issue, do the following: