Quota for Cloud resources is disabled for Customer tenant (group)
There are existing backups stored in local or network location in Customer group
Installed Agents build is 12960 or older
Attempt to browse recovery points finishes with "There are no backups of the selected devices in the known locations." message. An attempt to refresh recovery points result into "An HTTP request to cloud storage 'https://dc-cloud.acronis.com:443/api/1/rpc/' has failed with code '400' (Bad Request). Please try again later." in activities.