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Acronis Cyber Cloud: Agent installation fails with "Failed to install the...
SymptomsBackup Agent installation on a Windows machine fails with the following error:Error 0x627536: Failed to install the Visual C++ Redistributable Package
View ArticleAcronis Backup 11.7: Backup fails due to service_process.exe crash
SymptomsBackup fails sporadically due to service_process.exe crashError message in log details:TOL: Process 'service_process.exe' has failed.CauseService_process.exe crashes due to access violation...
View ArticleAcronis Backup Cloud: SQL and Exchange DB/MBX backup plans do not run on...
You have a backup plan of Microsoft SQL or Microsoft Exchange databases or mailboxes.Later, you have revoked and reapplied application backup quota from this machine or have changed tenant licensing...
View ArticleAcronis Backup: backup to a network share or a removable drive fails with...
You are saving backups to a removable drive attached to the protected machine or to a network share that resides on a removable device.Backup fails with this error:Error code: 2 Module: 4 LineInfo:...
View ArticleAcronis Files Cloud: simultaneous login on multiple devices
Acronis Files Cloud allows simultaneous login for users of the Regular type. The user can be logged in on multiple devices; the number of simultaneous logins is not limited.Guest users cannot use...
View ArticleAcronis Cyber Infrastructure: upgrade fails with "There are unfinished...
SymptomsUpgrade to Acronis Cyber Infrastructure from an older version fails with:There are unfinished transactions remaining. You might consider running yum-complete-transaction, or...
View ArticleAcronis Backup Cloud: how to check which account the Agent is registered to
PurposeThis article describes how to programmatically check which Cloud Backup Account the device is registered to and if it's registered at all.This is useful if you have Acronis Backup Cloud software...
View ArticleAcronis Backup: installation fails with "MainEngineThread is returning 1632"
You install the backup agent in a Windows operating system. Installation fails with these messages in MSI log (C:\ProgramData\Acronis\InstallationLogs\BackupClient.msi.log):MSI (s) (6C:34)...
View ArticleAcronis Backup Cloud: replication to cloud fails after changing backup format...
You have a backup plan with 1st location in a local storage and 2nd location in the cloud. Format 11 is selected in the backup plan options.After you have changed backup format from 11 to 12,...
View ArticleAcronis Backup: differential backup archives are not deleted from storage if...
SymptomsYou create a plan to backup disks/partitions with the following parameters: Backup format: Version 12 (.tibx)Where to backup: internal or external diskBackup scheme: full backup + differential...
View ArticleAcronis Backup 12.5: New tape is used for backup even when free space is...
SymptomsNew tape is used to continue backup when there is free space on previous tape.ORBackup archive uses more tapes than required by its size: e.g. 14GB backup archive requires 17 tapes of 1 GB size.
View ArticleAcronis Backup:「データエラー（巡回冗長検査（CRC）エラー）」が表示され、アクティビティに失敗する場合
事象以下のメッセージが表示され、バックアップまたは他のアクティビティ（例えば、保持ルール）に失敗します:「Windows エラー: (0x80070017) データエラー（巡回冗長検査（CRC）エラー）。」エラーの完全なログの例（こちらをクリックすると、展開されます）
View ArticleAcronis Backup:「ドライバーは でコントローラー エラーを検出しました」というエラーが表示され、バックアップに失敗する場合
事象以下のエラーが表示され、アクティビティに失敗します:The snapshot creation has failed due to a hardware issue or a conflict with your disk hardware. Windows has reported the following error: 'ドライバーは <デバイス名> でコントローラー...
View ArticleAcronis Backup 12.5: How to back up domain controller
Use application-aware backup for Active Directory
View ArticleAcronis Backup:「ファイルのロックに失敗しました」というエラーが表示され、操作に失敗する場合
バージョン 12 形式を使用してバックアップを作成します。以下のエラーメッセージが表示され、アーカイブを使う操作（例えば、保持ルールの適用など）に失敗します: 「ファイルのロックに失敗しました。」
View ArticleAcronis Backup: "Failed to read from sector" warning during backup
SymptomsBackup of a VMware virtual machine completes with warning:
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Acronis Cyber Infrastructure: releasing node from cluster fails with "Unable...
SymptomsOn attempt to release a node from ACI cluster the error message "Unable to send message to any node in ABGW cluster" is being observed:CauseIssue in the product.
View ArticleAcronis Backup Cloud: How to send feedback from mobile app
If you want to share your feedback, report a technical problem in the product, request a feature or send System Report to Acronis support when investigating an issue with a mobile device, please use...
View ArticleAcronis Backup 12.5: クラウドストレージのクォータを増やす方法
はじめにクラウドストレージのストレージ クォータを増やすためには、追加のクラウドストレージのライセンスを購入する必要があります。ソリューションAcronis クラウドストレージのキャパシティを増やしたい場合、以下の手順に従ってください:
View ArticleAcronis Backup 12.5: 64ビットのコンピュータで32ビットのブータブルメディアを作成する方法
はじめに32ビットの Acronis ブータブルメディア（Linux ベース）を作成したい場合は、Acronis Backup 12.5 の 32ビットのインストーラーを使用して32ビットの Windows オペレーティングシステムに Acronis ブータブルメディアビルダ コンポーネントをインストールしてください。これは、例えば、32ビットの Windows...
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