Acronis Disaster Recovery Service: Expanding Disk in DiskSafe
If you need to expand a disk, please contact Acronis Customer Central with the following information:a) Server nameb) which disk to expandc) disk size before and after expandingAcronis support...
View ArticleAcronis Products: Backup to Cloud Fails with "Failed to resolve hostname"
SymptomsBackup to cloud fails with error:Error code: 103 Module: 3LineInfo: 0x8258202786770E01Fields: {"$module":"disk_bundle_vsa64_3480"}Message: Failed to resolve hostname...
View ArticleAcronis True Image 2016: Sending E-mail Notifications to Gmail Fails
SymptomsYour computer name contains non-ASCII characters like ä, ü, ó, ż, ę or others, Cyrillic letters, Japanese letters etc.You set up e-mail notification to Gmail.You try to send a test message....
View ArticleAcronis Backup 12: Backup Fails with "Logon failure: unknown user name or bad...
SymptomsBackup of a Windows machine fails with error:Logon failure: unknown user name or bad password.CauseAcronis Backup agent receives this error from Windows while trying to access backup source or...
View ArticleAcronis Disaster Recovery Service: Taking X-Ray from Snapshot Agent for VSS
X-Ray is a special command in DiskSafe applications that gathers diagnostic information for analysis. You may be asked for X-Ray output by an Acronis Customer Central representative.
View ArticleAcronis True Image 2017 Beta: Analytic Services and Privacy Policy
Acronis True Image 2017 Beta and Acronis True Image Mobile Applications use Google Analytics and other analytic services to track product usage and performance. Having these statistical data, Acronis...
View ArticleAcronis Backup 12: Setting Up Language in UEFI Mode of Bootable Media
Acronis Backup 12 media supports various languages in the UEFI mode. Follow these steps to set up the preferred language:
View ArticleAcronis Disaster Recovery Service: Configuring iDRAC Settings on LCA (Dell...
iDRAC (Integrated Dell Remote Access Card) configuration utility is accessed at boot time and is useful when installing a new PowerEdge server.iDRAC alerts you when an issue occurs, enables streamlined...
View ArticleCollecting HAR Log
HAR (HTTP Archive format) is a log of a web browser's interaction with a site. This information is required for troubleshooting web console issues in Acronis products.
View ArticleAcronis True Image 2017 Licensing
Acronis True Image 2017 is released as 2 license types:Acronis True Image 2017Acronis True Image SubscriptionBoth types are available as 1, 3 and 5 machines licenses. Each license can be used for...
View ArticleUpgrading to Acronis True Image 2017
Acronis True Image 2017 is released as 2 license types:Acronis True Image 2017Acronis True Image SubscriptionBoth editions are available as 1, 3 or 5 machines licenses.The official release date for...
View ArticleAcronis True Image 2017: Installation
To install Acronis True Image on your computer, download the installation file from your account or from the purchase confirmation e-mail.
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Acronis True Image 2017: Starting a Trial Version
Request the trial version on Acronis website.Download the installation file.Install Acronis True Image:in Windowson MacOnce the product is installed, activate trial:in Windows, click Continue trial:
View ArticleAcronis True Image 2017: Backing Up Individual Disks or Files
Do the following, if you want to back up individual disk/partitions or files/folders.
View ArticleAcronis True Image 2017: Signing In to Acronis Account at Program Startup
You will be asked to log in to your account when you first start Acronis True Image (the software remembers your login, so you will not need to re-enter it every time). When you provide your account's...
View ArticleAcronis True Image 2017: Activating Full Version
To use Acronis True Image, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program...
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Acronis True Image 2017: "You've exceeded the maximum number of activations...
SymptomsYou receive the following message:You've exceeded the maximum number of activations for this serial number
View ArticleAcronis True Image 2017: Switching from Trial to Full Version
When switching from trial to the full version, you only need to provide the serial number. All backups, syncs, and other settings will be kept.
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