DeviceLock DLP: Configuration - Resolving USB Device Malfunction when Full Control / White List Configured for All Users

Description

USB devices are not accessible even if ‘Full control’ for USB Port is configured for all users / devices are white listed for all users.

Comments

The issue may indicate that when anti-keylogger functionality is active, DeviceLock may treat some devices as keyloggers, when they are actually not, and block access to them.

Recommendations

1. Start DeviceLock Management Console, connect to the problem computer, and enter ‘Service Options’-> ‘Anti-keylogger’.