DeviceLock DLP: "The older version of DeviceLock cannot be removed.(1714)" error when upgrading DeviceLock servers/consoles

Description

Upgrade of DeviceLock servers and consoles fails returning the "The older version of DeviceLock cannot be removed.(1714)" error.

Comments

This known issue is a problem of Windows Installer not related to DeviceLock directly.

Recommendations

Please refer to the following Microsoft Knowledge Base article containing information about the error and how to fix it: http://support.microsoft.com/kb/932857/en-us