Acronis Backup 12.5: ビルド12730にアップデートした後、削除されたオフホストのデータ処理計画が開始されます
事象Acronis Backup 12.5 のアップデート４（ビルド...
View ArticleAcronis Backup: Linux上でスケジュールされたバックアップが開始されない場合
Linux上にインストールされた Acronis Backup を使用しています。スケジュールされたバックアップが開始されません。バックアップ管理コンソールには何のエラーも表示されません。スケジューラのログ (/usr/lib/Acronis/Schedule/) には、以下のエラーが表示されます:2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0):...
View ArticleAcronis Backup:「The format of name is not supported」というエラーメッセージが表示され、Exchange...
Acronis Backup を使用して、Microsoft Exchange の認証情報の指定または編集をしようとしています。しかし、以下のエラーが表示されます:| エラー 0x15d0046: The format of name 'admin' is not supported. | 関数: AppBackup::ParseUserLogonName
View ArticleAcronis Backup 12.5: Hyper-V の役割が有効になっている場合、コンピュータはライセンスを失います
事象サーバーOSではないオペレーティングシステム（Windows 7/8.1/10 など）に Acronis Backup 12.5 エージェントをインストールしました。このオペレーティングシステムでは、Hyper-V...
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Acronis Backup Integration with Plesk/cPanel: mounting a recovery point fails...
Symptoms:You configure a backup plan with Plesk/Cpanel extensionThe backup plan is configured with file-filters in it and is working correctlyYou try to mount the created backup from the Plesk/Cpanel...
View ArticleAcronis Backup Cloud: cannot restore backup with error "Peer did not respond...
SymptomsYou created a backup plan with Acronis Cloud storage as a destination. You run the backup plan successfully When trying to restore any recovery point, the process just hangs on LoadingWhen...
View ArticleCloud Reseller Tier 1 Support
Cloud Resellers may choose to provide Tier 1 Support and benefit from 10% discount.Minimum requirements for a Cloud Reseller to provide T1 support:
View ArticleAcronis Backup 12.5: Acronis Management Server fails to start with "Invalid...
SymptomsYou updated to build 13400 from an earlier build of Acronis Backup 12.5 or Acronis Backup 11.5/11.7After update, it is impossible to log in to web console: a message "Loading..." appears, and...
View ArticleAcronis Backup: Backup fails on a system with SoftRaid
SymptomsYou back up a macOS system with RAID set up using SoftRaidIf external USB drive is attached to the system, backup fails with the following error: Selected volumes were not found: RAID...
View ArticleAcronis Backup: backup fails with "Could not connect"
SymptomsBackup or replication to Cloud Storage fails with the following error:Could not connect: A connection attempt failed because the connected party did not properly respond after a period of time,...
View ArticleAcronis Backup: Troubleshooting Hyper-V snapshot issues
This article applies to backups of Hyper-V VMs performed by Agent for Hyper-V (agent-less)About PrerequisitesPrior to performing the backup, make sure that the below prerequisites are met:1. Hyper-V...
View ArticleAcronis True Image 2020 Beta: installation and compatibility
LanguageAcronis True Image Beta is available in English and all the communication is performed in English language only. Other languages will become available in the release version of Acronis True...
View ArticleAcronis Backup: Known issue with backing up to SMB share on specific Oracle...
This article applies to:Oracle Linux Server 6.5 Kernel 3.8.13-44.1.3.el6uek.x86_64Oracle Linux Server 6.6 Kernel 3.8.13-44.1.3.el6uek.x86_64Oracle Linux Server 6.8 Kernel...
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Acronis Storage: Configuring LDAP/AD Before Upgrading to Acronis...
SymptomsYou have Acronis Storage 2.4 and want to upgrade to Acronis Software-Defined Infrastructure 2.5 (Acronis SDI 2.5).You initiate the eligibility check for the cluster upgrade to 2.5 and get the...
View ArticleAcronis Backup: Backup of Hyper-V machines fails with "Disk is not found"
SymptomsYou back up Hyper-V virtual machines using Agent for Hyper-V. Agentless backup fails with error:Disk '<...>.vhdx' is not found.Example of full error log: click to expand
View ArticleAcronis Backup: backup fails with "The activity has failed due to a planned...
SymptomsBackup fails with the following error:The activity has failed due to a planned restart of the operating systemExample of full error log: click to expand
View ArticleAcronis Cyber Cloud: Cannot connect to Acronis Cloud from CloudBlue...
SymptomsAPS package is installed on CentOS 6.xWhen trying to connect to the Acronis Cloud from the APS endpoint, the following errors appear in /var/www/html/backupservice/log/Events2019/04/30 10:54:17...
View ArticleAcronis Backup 12.5: Browsing of encrypted backup on tape fails with...
SymptomsYou installed Acronis Backup 12.5 Update 4 (build 12730 or higher)When you try to open an encrypted backup on tape to browse files/folders, you are not prompted for a password,You receive the...
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Acronis Backup: backup fails with "Failed to establish connection with cloud...
SymptomsBackup fails with the following error:Failed to establish connection with cloud storage <cloud storage address>. This may happen due to a blocked port or other network issueExample of...
View ArticleAcronis Backup: Backup fails with "The activity has failed because the...
SymptomsBackup fails with the following error:The activity has failed because the machine has been shut down unexpectedlyExample of full error log: click to expand
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