DeviceLock DLP: How to resolve the issue of DeviceLock detecting authorized...
DescriptionDevicelock can wrongly detect some devices (especially composite ones) as keyloggers. This article contains instructions on overcoming the issue.How-to- Enable "Default Security" flag in...
View ArticleDeviceLock DLP: Configuration - Old data is not being removed automatically...
DescriptionDeviceLock Shadow Log Viewer still contains old data although 'Enable Local Storage Quota' parameter is enabled to remove files older than XXX days.CommentsThe 'Cleanup files older than...
View ArticleDeviceLock DLP: Configuration - An attempt to execute the 'ipconfig' command...
DescriptionThe 'ipconfig' command cannot be executed returning the "Windows IP Configuration - An internal error occurred: Access is denied" failure message.CommentsCurrent DeviceLock access...
View ArticleDeviceLock DLP: How to control shadowing of specific file types
DescriptionThis article contains information on how to allow/deny shadowing of the specific file types.How-toBefore you can use Content-Aware Rules for shadow copy operations, you must turn on...
View ArticleDeviceLock DLP: Installation of DeviceLock Service via Group Policy fails...
DescriptionInstallation of DeviceLock Service via Group Policy fails returning "The installation source for this product is not available. Verify that the source exists and that you can access it....
View ArticleDeviceLock DLP: ‘The account name is invalid or does not exist, or the...
DescriptionThe installation of DeviceLock Content Security Server interrupts with ‘The account name is invalid or does not exist, or the password is invalid for the account name specified (1057)’ error...
View ArticleDeviceLock DLP: Configuration - Maintaining a Rapidly Growing SQL Database
DescriptionSQL database is growing rapidly, occupying a large pile of available space.CommentsStoring shadow files in SQL Server makes the SQL database growing exponentially.Recommendations1. Store...
View ArticleDeviceLock DLP: Resolved - Devices Permissions list is empty or is missing...
DescriptionAfter upgrading to DeviceLock version 8.0/8.1 the list of Permissions for devices does not show some devices, or all of them in DL Management Console, Group policy editor, DL Service...
View ArticleDeviceLock DLP: Configuration - Resolving System Log Message (7028)
Description'The DeviceLock registry key denied access to SYSTEM account programs so the Service Control Manager took ownership of the Registry key (7028)' error logged in System Log.CommentsThe error...
View ArticleDeviceLock DLP: ‘Login failed for user ‘user_name’. The user is not...
DescriptionWhen configuring DeviceLock Enterprise Server options (during or after the installation of the server), the connection test (performed by pressing the Test connection button) fails returning...
View ArticleDeviceLock DLP: Scanning a Windows 8/Windows 2012 computer with ‘Report PnP...
DescriptionAn attempt to generate a 'Report PnP Devices' from DeviceLock Enterprise Manager for a Window 8/Windows 8.1/Windows Server 2012 computer gives 'Error (49)' error.
View ArticleDeviceLock DLP: Configuration - Old records are not being removed...
DescriptionDeviceLock Audit- or Shadow Log Viewer, either local, or on the Server, still contains old records while the "Control Log Size" parameter is enabled to cleanup records older than XXX...
View ArticleAcronis Cyber Protect Cloud: SharePoint site is not listed in Site...
There is a SharePoint site on the "Active sites" page of Microsoft admin console but the site is not listed in the Site collections section of Acronis Cyber Protection Console.
View ArticleDeviceLock DLP: How to set up a firewall for DeviceLock components to...
DescriptionThis article contains the list of ports to be opened on the firewall for DeviceLock components to communicate.CommentsYou can instruct DeviceLock to use a fixed port, making it easier to...
View ArticleDeviceLock DLP: Configuration - Resolving Scrambling Behavior of PS\2 Bar...
DescriptionAfter scanning a bar code, the "Honeywell Voyager MS9520" scanner returns a set of unclassified symbols instead of digits and the keyboard is blocked until reboot of the...
View ArticleDeviceLock DLP: Memory leaks
DescriptionGot memory leaks on a computer with DeviceLock Service installed and running? In order to research the issue, we will need a process memory dump created with the <i>Usermode stack...
View ArticleDeviceLock DLP: DeviceLock Enterprise Server database encryption
DescriptionDeviceLock Enterprise Server performs DeviceLock database encryption since version 8.1.63827.CommentsStarting from version 8.1.63827 DeviceLock Enterprise Server performs encryption of the...
View ArticleDeviceLock DLP: ‘Failed to verify store path. [5] Access is denied’ error...
DescriptionStore path verification process fails with ‘The system cannot find the file specified’ (3) error when installing DeviceLock Enterprise Server, or editing the configuration of DeviceLock...
View ArticleDeviceLock DLP: Configuration - Resolving Issues with Content Aware Rules and...
DescriptionA content-aware rule configured for .mp3 files fails to apply for some of them.CommentsIndicates that content analysis proved the files to have a different format, such as ATRAC Encoded...
View ArticleDeviceLock DLP: ‘(7049) The product version on the client and server machines...
DescriptionDeviceLock Management Console returns ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Content Security Server.CommentsThe...
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