Acronis True Image 2020 and 2021 (Mac): System does not boot if only one...
SymptomsWhen recovering your Mac via Acronis rescue media, you have erased the system volume on the target disk by using Disk Utility prior to recovering the system. Recovery completes without errors,...
View ArticleAcronis True Image 2021:インストール方法
コンピューターにAcronis True Imageをインストールするには、ご利用のアカウントからインストールファイルをダウンロードするか、または購入の確認電子メールからダウンロードします。最新ビルドの製品を使用することをお勧めします。
View ArticleAcronis Cyber Protect, Acronis Cyber Backup: Agent registration fails with...
SymptomsYou want to install an agent in an environment with a proxy.You have configured proxy according to the user guide (Acronis Cyber Cloud, Acronis Cyber Protect 15) Agent registration fails with...
View ArticleAcronis Cyber Protect, Acronis Cyber Backup: Disk management is missing in...
SymptomsYou created a WinPE-based bootable media.When you boot a machine with Windows 8 or later, or Windows Server 2012 or later with this bootable media, Disk Management option is missing. CauseThis...
View ArticleAcronis Cyber Protect Cloud: Virtual Appliance update does not start
You have a Virtual Appliance and see a new update for it available under Settings -> Agents. You click Update, but there is no sign of VA being updated. Under Activities, you can see that the update...
View ArticleAcronis Cyber Protect, Acronis Cyber Backup: "Scheduler failed to run task...
SymptomsAfter agent update to Build 24600 or 24476, Acronis Scheduler randomly generates errors in Windows Event log:Scheduler failed to run task with GUID '15C608E6-C6BD-4C21-B41C-E10368FDACD8'...
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Acronis Cyber Protect 15: boot order of a recovered VMware VM cannot be modified
SymptomsYou created a backup of a VMware VM using Acronis Cyber Protect 12.5 Virtual appliance.You recover the backed up VM to the same host with Acronis Cyber Protect 15.When you boot the VM, it is...
View ArticleAcronis Cyber Protect Cloud: Cannot set cloud storage quota, cloud storage...
You create a new Company tenant and want to set up service quotas, but backup storage cloud name overlaps the unlimited GB button option, and it doesn't allow to click on the unlimited GB option to set...
View ArticleAcronis Cyber Disaster Recovery Cloud: VPN Site-to-site connection is not...
IntroductionYou have configured a Layer 2 Site-to-site connection (not IPSec) for the Acronis Disaster Recovery Cloud product. You are experiencing some connection issues, for example:
View ArticleAcronis DeviceLock DLP: How to uninstall DeviceLock Agents from client computers
This article describes all possible methods to uninstall DeviceLock Service from the controlled computers.
View ArticleAcronis DeviceLock DLP: How to generate system information and software...
This article describes the steps necessary to generate system and software reports using the built-in Microsoft System Information tool and Windows Management Instrumentation Command-line utility.
View ArticleAcronis DeviceLock DLP: How to export DeviceLock Service policy file
This article provides instructions on how to export DeviceLock Service policy (configuration) into a *.dls file from a computer with DeviceLock Management Console.The policy file will be useful for...
View ArticleAcronis DeviceLock DLP: How to restore access to DeviceLock Service
This article will be useful for those in need of restoring access to DeviceLock Service, in case DeviceLock administrators accounts once added into DeviceLock Administrators list with either Full...
View ArticleAcronis Vulnerability Advisory
AVA-2019-0001Description: A cross-site scripting (XSS) vulnerability exists in the contentUrl parameter of...
View ArticleAcronis True Image 2021 on Mac: disk cloning temporarily unavailable for...
DescriptionWe want to make sure that we deliver a product where all functions work flawlessly. To meet this target, Acronis will put increased effort into polishing the cloning function. Additional...
View ArticleAcronis True Image 2021 (Mac): repeated restart request after installation
SymptomsAcronis True Image 2021 repeatedly asks for a restart after installation on macOS 11 Big Sur:To run Acronis True Image, you must restart your Mac.CausemacOS prevents one of Acronis True Image...
View ArticleAcronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows...
SymptomsActivity fails with:Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section openExample of the error log: click to expand
View ArticleAcronis Cyber Protect Cloud: Backup fails with "Service 'Microsoft OneDrive'...
SymptomsYou execute a C2C backup of OneDrive. Backup fails with an error indicating the service is temporarily not available:
View ArticleAcronis Cyber Protect Cloud: Agent registration fails with "failed to...
You are registering an Acronis Agent and get this error:| error 0x247000c:...
View ArticleAcronis DeviceLock DLP: How to get support
This article contains information on how to contact Acronis DeviceLock DLP support and how to browse and review the submitted support cases in your Acronis Account.Contact Acronis DeviceLock DLP...
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