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Acronis Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch"

June 20, 2019, 4:20 am
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Symptoms

1.  Operation with a backup archive(backup, replication, validation, etc.) fails with the following message:

Data is corrupted: CRC mismatch or internal data structures mismatch

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Acronis Backup Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add" or "Failed to process change event Item/Rename"

June 21, 2019, 8:01 am
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Symptoms

The incremental С2С backup of SharePoint site finishes with one of these warnings:

Failed to process change event Item/Add.

Failed to process change event Item/Rename.

Cause

Issue in the product. Such warnings appear if an item was added/renamed and then moved to a new folder.

Solution

These warnings can be safely ignored.

This issue will be fixed in Acronis Backup Cloud 8.0

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Acronis Backup 12.5: Proxy with authentication is not supported

May 28, 2019, 4:42 am
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This article applies to: on-premise deployment of Acronis Backup 12.5 

Description

Proxy with authentication is not supported in on-premise deployment of Acronis Backup 12.5.

If proxy is enabled in your environment, you may face errors when configuring backup to Cloud (errors 504, 403 etc) and when checking for updates. If you intend to use these features it is recommended to disable authentication or avoid using proxy entirely.

The following Acronis products support proxy with authentication:

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Acronis Backup 11.7 End of Support

May 31, 2019, 4:04 am
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Acronis is announcing the End of Support of Acronis Backup 11.7 as of May 31, 2019.

End of support means that:

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Acronis Disk Director fails to start with error "Cannot connect to localhost"

June 14, 2019, 8:11 am
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Symptom

You try to start Acronis Disk Director, but it fails with the following error message:

Can not connect to 'localhost'.

details
Code: 5.242.881 (0x500001)

Message: Failed to obtain parameter 'Windows name'.

Code: 1.311.724 (0x1403EC) 

Message: WMI 'ConnectServer' failed.

or

Code: 1.311.726 (0x1403EE)

Message: Enumerating WMI Class Objects Failed. 

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Acronis Backup: MMS service does not start on a machine restored with bootable media

June 20, 2019, 6:05 am
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Symptoms

1. You recover a machine from a disk backup using Acronis Bootable Media 

2. After recovery, MMS service does not start. If you try to start it manually, you get an error "Error 1053: The service did not respond to the start or control request in a timely fashion"

Since MMS cannot be started, the machine cannot be registered, with a message similar to Connection to the backup service has been lost.

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Acronis Backup 12.5: how to set up shutdown after backup

June 21, 2019, 6:28 am
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Introduction

If you want your Windows machine to turn off automatically after completing the backup job, you can set up automatic shutdown using native Windows commands.

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Delete Acronis Account

June 25, 2019, 6:21 am
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Getting the root privileges and the log file from the VPN Appliance

June 25, 2019, 8:53 am
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Sometimes you need to get the root privileges on the VPN appliance to issue some command that requires elevation or to grab a log file for the troubleshooting.

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Acronis True Image: files are missing when selecting what to recover from a Nonstop backup

June 26, 2019, 8:04 am
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Symptom

  1. You have a Nonstop backup.
  2. You want to recover some file(s) from that backup.
  3. While browsing backup contents in Acronis True Image's window under Recovery tab, you notice that one or more files are missing.

Cause

Known issue with Nonstop backup browser in Acronis True Image's window. Use one of the methods described below to retrieve the needed file(s) from the Nonstop backup.

Solution

The issue will be fixed in one of the future versions of the software.

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Acronis アカウントを削除する方法

June 26, 2019, 8:38 am
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ご自分のアカウントを削除するために、以下の手順に従ってください:

1) https://account.acronis.com/にログインします。

2) 「プロファイル」タブ（ https://account.acronis.com/#/profile）に移動します。

3) [アカウントの削除] をクリックします。

アカウントを削除すると元に戻せません

4) 削除を続行します。

5) 削除の理由を示します:

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Acronis True Image: Entire PC backup fails with "Unknown status" if Windows Sandbox is enabled

June 27, 2019, 4:18 am
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Symptom

Entire PC backups in Acronis True Image started to fail with error "Unknown status" after Windows Sandbox feature of Windows 10 was enabled.

Windows Sandbox is an optional feature in Windows 10 that appeared in May 2019 Update (Version 1903). It is not enabled automatically. One has to mark the corresponding checkbox in Windows Features list.

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Acronis Backup 12.5: 認証プロキシがサポートされません

June 27, 2019, 6:34 am
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この記事の対象製品は、Acronis Backup 12.5 のオンプレミスデプロイです。

説明

Acronis Backup 12.5 のオンプレミスデプロイでは、認証プロキシがサポートされません。

お使いの環境でプロキシが許可されている場合は、クラウドへのバックアップを構成しているとき（エラー504、403など）やアップデートをチェックしているとき、問題が発生する可能性があります。これらの機能を使用する予定がある場合は、認証を無効にするか、全体的にプロキシを避けることを推奨します。

以下の Acronis 製品には、認証プロキシのサポートがあります:

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Acronis Cyber Cloud: how to enable read-only administrator role

June 27, 2019, 5:17 am
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If you need to create a Partner account that does not have access to Account Management but is able to operate within Backup Management Console as a regular administrator, you can modify an existing account to give them read-only administrator role.

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Acronis Backup 12.5: ライセンスの割り当てに関する問題のトラブルシューティング

June 27, 2019, 5:57 am
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この記事には、ライセンスの割り当てに関する問題（ライセンスを Acronis エージェントに割り当てることができない、または、割り当てられたライセンスがエージェントから取り消されるという問題）のトラブルシューティング手順を紹介しています。

前提条件

1. 十分な数のライセンスを持っていることを確認してください。ご自分の Acronis アカウントに登録されているライセンスの数をチェックしてください。サブスクリプション ライセンスを使用している場合、[同期] ボタンを使ってコンソールをアカウントと同期してください。無期限のライセンスを使用している場合、ユーザーガイド（ライセンスの管理）の説明に従ってライセンスを追加してください。
ライセンスポリシーの詳細については、Acronis Backup 12.5: ライセンスをご参照ください。

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Acronis Backup: SAP HANA backup

June 28, 2019, 7:27 am
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Acronis provides pre- and post-data capture scripts that handle the intricacies of preparing the internal SAP HANA snapshot and closing the snapshot correctly.

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Acronis Backup: Operation fails with “Windows error: (0x80070180) You can't connect to the file share because it's not secure"

July 1, 2019, 5:24 am
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Symptoms

  1. You installed a Windows update (version 1709 and later),
  2. Backup, replication or another operation with a destination network share fails with:

Windows error: (0x80070180) You can't connect to the file share because it's not secure. This share requires the obsolete SMB1 protocol, which is unsafe and could expose your system to attack. Your system requires SMB2 or higher. For more info on resolving this issue, see: https://go.microsoft.com/fwlink/?linkid=852747

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Acronis Backup: How to run script inside virtual machine during agentless backup

July 4, 2019, 3:34 am
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This article provides instructions for running a pre-backup command on a virtual machine when performing agentless backup

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Acronis True Image: unable to select a disk for new backup, already configured backups fail, if volsnap is missing from UpperFilters in the system registry

June 27, 2019, 10:59 am
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Symptom 1

Entire PC backup interrupts with message "Source is not selected. The operation has been terminated".

Symptom 2

After interruptions and retries, illustrated above, Entire PC backup transitions to the "failed state" and a red cross is displayed. The error text says "Source is not selected. The operation has been terminated".

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Acronis Backup: Backup of SQL databases finishes with warning "Cannot get the file list of Microsoft SQL database"

July 5, 2019, 8:00 am
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Symptoms

Application-aware backup of SQL databases finishes with the following warning:

Cannot get the file list of Microsoft SQL database '...'. 

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