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Acronis Backup 12.5: ビルド12730にアップデートした後、削除されたオフホストのデータ処理計画が開始されます

May 27, 2019, 5:53 pm
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事象

  1. Acronis Backup 12.5 のアップデート４（ビルド 12730）をインストールしました。
  2. アップデート後、削除されたオフホストのデータ処理計画（レプリケーション、ベリファイ、クリーンアップ）がスケジュール通りに開始されます。これらの計画は管理コンソールに表示されないため、削除もできません。

原因

この製品の既知の問題です。

ソリューション

この問題はビルド12860以降で修正されています。お使いの製品を最新ビルドにアップデートしてください。

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Acronis Backup: Linux上でスケジュールされたバックアップが開始されない場合

May 27, 2019, 6:06 pm
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Linux上にインストールされた Acronis Backup を使用しています。スケジュールされたバックアップが開始されません。バックアップ管理コンソールには何のエラーも表示されません。

スケジューラのログ (/usr/lib/Acronis/Schedule/) には、以下のエラーが表示されます:

2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Intf:crontab_intf:Already inited.
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Intf:WaitChangesEx:Start wait on /var/lib/Acronis/Scheduler/waitdata/waitcmn/4_0_9177.wait.
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Postpone:~PostponeRunWaitShutdowner:Stop wait changes 4

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Acronis Backup:「The format of name is not supported」というエラーメッセージが表示され、Exchange の認証情報の指定に失敗する場合

May 27, 2019, 6:16 pm
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Acronis Backup を使用して、Microsoft Exchange の認証情報の指定または編集をしようとしています。

しかし、以下のエラーが表示されます:

| エラー 0x15d0046: The format of name 'admin' is not supported.
| 関数: AppBackup::ParseUserLogonName

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Acronis Backup 12.5: Hyper-V の役割が有効になっている場合、コンピュータはライセンスを失います

May 27, 2019, 7:08 pm
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事象

  1. サーバーOSではないオペレーティングシステム（Windows 7/8.1/10 など）に Acronis Backup 12.5 エージェントをインストールしました。このオペレーティングシステムでは、Hyper-V の役割が有効にされています。このエージェントには、ワークステーション用のライセンスが割り当てられています。

    特定のコンピュータでHyper-Vの役割が有効になっているかどうか確認するために、Windows サービスを開いてください（[スタート] -> 検索 -> Services.msc を入力）。そこで、「Hyper-V」で始まるサービス名がないか確認してください（例えば、「Hyper-V 仮想マシン管理」など）。このようなサービスがあれば、Hyper-V の役割が有効にされています。

  2. しばらくしてから、ライセンスはエージェントから取り消されます。以下のメッセージが表示されます:

    「ライセンスが必要です。」

(!)この記事は、サーバーOSではないオペレーティングシステムで Hyper-V の役割が有効にされている場合のみ適用できます。

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Acronis Backup Integration with Plesk/cPanel: mounting a recovery point fails if backup contains exclusions

May 28, 2019, 10:02 am
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Symptoms:

  • You configure a backup plan with Plesk/Cpanel extension
  • The backup plan is configured with file-filters in it and is working correctly
  • You try to mount the created backup from the Plesk/Cpanel management console
  • Mounting fails with the error message "failed to mount the recovery point"

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Acronis Backup Cloud: cannot restore backup with error "Peer did not respond or did not hold deadline"

May 29, 2019, 6:48 am
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Symptoms

  • You created a backup plan with Acronis Cloud storage as a destination. You run the backup plan successfully 
  • When trying to restore any recovery point, the process just hangs on Loading
  • When checking the PCS logs on the agent machine, you see the error message like:
2019-05-22T11:46:16:889+01:00 4627423232 E00000000: io: failed to open '/1/mac1-FC34F9B9-CF1A-4013-887E-215E3039A33C-32F65865-2379-4978-B7CE-5ABF6F288D30A.xml' (pcs_err=-13) 
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Cloud Reseller Tier 1 Support

May 17, 2019, 6:02 am
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Cloud Resellers may choose to provide Tier 1 Support and benefit from 10% discount.

Minimum requirements for a Cloud Reseller to provide T1 support:

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Acronis Backup 12.5: Acronis Management Server fails to start with "Invalid column name" errors in log

May 31, 2019, 1:35 am
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Symptoms

  1. You updated to build 13400 from an earlier build of Acronis Backup 12.5 or Acronis Backup 11.5/11.7
  2. After update, it is impossible to log in to web console: a message "Loading..." appears, and then login page is shown again.
  3. If you check Acronis services, you notice that Acronis Management Server Service does not start.
  4.  The following error appears in logs:
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Acronis Backup: Backup fails on a system with SoftRaid

June 5, 2019, 9:56 pm
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Symptoms

  1. You back up a macOS system with RAID set up using SoftRaid
  2. If external USB drive is attached to the system, backup fails with the following error:

    Selected volumes were not found: RAID 5

Cause

SoftRaid is currently not supported by Acronis Backup products. Correct functionality on systems with SoftRaid is not guaranteed.

 

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Acronis Backup: backup fails with "Could not connect"

June 6, 2019, 2:15 am
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Symptoms

Backup or replication to Cloud Storage fails with the following error:

Could not connect: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

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Acronis Backup: Troubleshooting Hyper-V snapshot issues

May 17, 2019, 5:45 am
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This article applies to backups of Hyper-V VMs performed by Agent for Hyper-V (agent-less)

About 

Prerequisites

Prior to performing the backup, make sure that the below prerequisites are met:

1. Hyper-V Integration Services must be up-to-date and running inside the virtual machine(s).

2. In order to avoid VM going into "saved" state during backup, make sure that the Integration services -> Backup (Volume checkpoint) option is enabled in VM settings in Hyper-V Manager.

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Acronis True Image 2020 Beta: installation and compatibility

May 21, 2019, 10:59 am
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Language

Acronis True Image Beta is available in English and all the communication is performed in English language only. Other languages will become available in the release version of Acronis True Image 2020, when the Beta campaign finishes.

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Acronis Backup: Known issue with backing up to SMB share on specific Oracle Linux kernels

June 3, 2019, 8:10 am
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This article applies to:

  • Oracle Linux Server 6.5 Kernel 3.8.13-44.1.3.el6uek.x86_64
  • Oracle Linux Server 6.6 Kernel 3.8.13-44.1.3.el6uek.x86_64
  • Oracle Linux Server 6.8 Kernel 3.8.13-118.14.2.el6uek.x86_64

Other kernel versions of Oracle Linux Server 6.x may be affected as well. The list above contains the kernel versions that produced the issue in Acronis test lab.

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Acronis Storage: Configuring LDAP/AD Before Upgrading to Acronis Software-Defined Infrastructure 2.5

June 10, 2019, 12:48 am
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Symptoms

You have Acronis Storage 2.4 and want to upgrade to Acronis Software-Defined Infrastructure 2.5 (Acronis SDI 2.5).

You initiate the eligibility check for the cluster upgrade to 2.5 and get the following error:

LDAP is configured

Cause

Acronis Software-Defined Infrastructure 2.5 does not support configuring LDAP/AD via the management panel. 

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Acronis Backup: Backup of Hyper-V machines fails with "Disk is not found"

June 10, 2019, 6:30 am
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Symptoms

You back up Hyper-V virtual machines using Agent for Hyper-V. Agentless backup fails with error:

Disk '<...>.vhdx' is not found.

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Acronis Backup: backup fails with "The activity has failed due to a planned restart of the operating system"

June 10, 2019, 6:54 am
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Symptoms

Backup fails with the following error:

The activity has failed due to a planned restart of the operating system

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Acronis Cyber Cloud: Cannot connect to Acronis Cloud from CloudBlue integration with "SSL connect error"

May 30, 2019, 3:46 am
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Symptoms

  • APS package is installed on CentOS 6.x
  • When trying to connect to the Acronis Cloud from the APS endpoint, the following errors appear in /var/www/html/backupservice/log/Events

2019/04/30 10:54:17 5cc829584d633 Error Request error: SSL connect error File:'/var/www/html/backupservice/tenantBase.php' Line:'602'

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Acronis Backup 12.5: Browsing of encrypted backup on tape fails with “Password is required"

June 17, 2019, 7:28 am
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Symptoms

  1. You installed Acronis Backup 12.5 Update 4 (build 12730 or higher)
  2. When you try to open an encrypted backup on tape to browse files/folders, you are not prompted for a password,
  3. You receive the following error:

Password is required

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Acronis Backup: backup fails with "Failed to establish connection with cloud storage. This may happen due to a blocked port or other network issue."

June 18, 2019, 5:12 am
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Symptoms

Backup fails with the following error:

Failed to establish connection with cloud storage <cloud storage address>. This may happen due to a blocked port or other network issue

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Acronis Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"

June 10, 2019, 7:18 am
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Symptoms

Backup fails with the following error:

The activity has failed because the machine has been shut down unexpectedly

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