Acronis Backup: multiple "Error 0xfff0: The specified domain either does not...
SymptomsYou have Acronis Agent installed on a machine, which belongs to a domain.Acronis Managed Machine Service is running under a local user of this machine: .\acronis agent user or any other user...
View ArticleAcronis Access for Windows Mobile end of support
Acronis Access and Files Cloud applications for Windows Mobile are no longer supported.Last versions are still available in Microsoft Store; however, no new updates will be released.Support for these...
View ArticleAcronis Backup: EFI runtime error when booting from WinPE bootable media
Symptoms1. You created a WinPE-based bootable media in Acronis Backup 12.5 or Acronis Backup Cloud2. When you try to boot a target machine with this media, the error message appears:Error 0x1480001: An...
View ArticleAcronis Backup 12.5: SMTP settings are lost after update
SymptomsYou used Acronis Backup 11.7 and specified email settings in Default backup optionsYou upgraded from Acronis Backup 11.7 to Acronis Backup 12.5 Build 9010After updating to newer builds of...
View ArticleAcronis Backup: Replication fails with "Cannot use this type of backup archive"
SymptomsYou have a backup plan with replication. Backup format is set to Automatic selection in Backup options.The resulting archive is in Version 11 format as the original archive was created by older...
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Acronis Backup 12.5: Backup of Hyper-V 2019 machine finishes with warning...
Symptoms1. You have Hyper-V 2019 environment with Acronis Backup Agent for Hyper-V installed, 2. Backup finishes with the following warning'Windows error: (0x8000FFFF) Catastrophic failure'Example of...
View ArticleAcronis Backup Cloud: restore option is not present for mobile backups in...
You are a company administrator.You open backup management console to restore a backup of your mobile device. In devices, you select the device to restore, but the Restore option is not available.
View ArticleAcronis Backup 12.5: Backup fails with "The management server is not...
SymptomsBackup fails with the following messageThe management server is not available for more than 30 daysExample of error log: click to expand
View ArticleAcronis Backup: backup to Acronis Cloud storage fails with "Network...
SymptomsBackup to Acronis Cloud fails with message:Network disconnected by timeout Example of error log: click to expand
View ArticleAcronis Backup Cloud: Office 365 mailboxes backup finishes with warning...
Backup of Office 365 mailboxes finishes with warning:Exchange Web Services are not currently available for this request because none of the Client Access Servers in the destination site could process...
View ArticleAcronis Backup Cloud: browsing SharePoint Online backups throws "There are no...
You have a backup of SharePoint Online and want to recover files from it.When you select the recovery point and navigate to the folder within the archive, you see this message:There are no items to...
View ArticleAcronis Backup plugin for WHM & cPanel: browsing Accounts within backups fails
SymptomsBrowsing Account items inside a backup in WHM fails with:An error has occured. Please try again later or contact your administrator.In plugin error_log, you see this error:2018-11-16 22:18:36...
View ArticleAcronis Backup Cloud: backup hangs at 0%
Backup hangs at 0%.In Activity details, you see this error:Backup failed. database or disk is fullYou check the system drive of the backed up machine and see that it is completely filled up.
View ArticleAcronis Backup Cloud: how to change agent credentials with a pre-backup command
When an Acronis Backup Cloud agent is installed, it is registered in the management server at Acronis data center. You need to specify credentials for your account to bind the agent to a specific...
View ArticleAcronis Backup: hidden partitions become visible after installing Acronis...
SymptomsYou install Acronis Agent on macOS 10.13 with HFS+ on FusionDrive.During Installation the (otherwise invisible) partitions „Recovery HD“ and „Boot X“ appear and stay visible after...
View ArticleAcronis Backup Cloud: notifications for Office 365 backups are not available
SymptomsYou do not receive notifications about successful or unseccessful backups of Office 365 items, although backup notifications are enabled for your user.SolutionBackup notifications for Office...
View ArticleAcronis Backup plugin for WHM & cPanel: backup fails with "Internal error:...
SymptomsBackup fails with:Error code: 1 Module: 7 LineInfo: 0x810DFA3764B9D034 Fields: {"$module":"disk_bundle_lxa64_12420"} Message: Internal error: record is greater then 32KCauseJailed shell is...
View ArticleAcronis Files Cloud: Guest user account type
In Acronis Files Cloud, there are two types of user accounts: Regular and Guest. You create Guest account by inviting a non Files Cloud user to shared Files Cloud content – file or folder.Users with...
View ArticleAcronis Backup: device does not appear in backup management console after...
You have installed Acronis Agent and registered it in your account, but when you open the backup management console, this device is not listed in Devices.In mms log on the affected machine (located in...
View ArticleAcronis Backup Cloud: Live update does not start
SymptomsIn the backup management console, you notice that a new product build is available and click Update to start installation.Message "Updating" is shown for about 30 minutes, but update does not...
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