Acronis Backup 12.5: Deleted off-host data processing plans start running...
SymptomsYou installed Update 4 of Acronis Backup 12.5 (Build 12730)After update, deleted off-host data processing plans (replication, validation, cleanup) start running on schedule. It is not possible...
View ArticleAcronis True Image 2019: how to update to the latest build (Mac)
We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2019 Standard you are eligible to download and install any new build (an update) of...
View ArticleAcronis True Image: virtual machines support
Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. Only Mac version of Acronis True Image 2019 supports it.Backup and recovery of...
View ArticleUsing OpenSSL to troubleshoot connection issues caused by firewalls and DPI...
Use casesYour company's network has tight security, that incorporates firewalls or deep packet inspection software which interferes only with encrypted traffic. In this case, Acronis Connection...
View ArticleAcronis Backup 12.5: Troubleshooting license assignment issues
This article provide troubleshooting steps for license assignment issues: in case license cannot be assigned to Acronis Agent or an assigned license was lost by Agent.
View ArticleAcronis Backup 12.5: Backup fails with "Access denied" after Exchange update
SymptomsAfter installing security update for Exchange Server, Exchange mailbox backups fail with the following error:Cannot open public folder or mailbox. Access is deniedExample of full log: click to...
View ArticleAcronis Backup 12.5: Machine loses license if Hyper-V role is enabled
SymptomsYou installed Acronis Backup 12.5 Agent on a machine with non-server operating system (Windows 7/8.1/10 etc.) that has a Hyper-V role enabled. A Workstation license is assigned to this Agent.To...
View ArticleClik here to view.
Acronis Backup: how to add a backup location that is not listed in Backups
SymptomsIn backup management console, you open the Backups tab and notice that the backup location you want to view is not listed.SolutionTo add a location:Click Browse:Navigate to the location, select...
View ArticleAcronis Backup: application-aware backup fails on newly installed SQL...
You have an application-aware backup of an SQL instance.After a while, you add another SQL instance to your SQL server.Backup completes with warning, second instance is not backed...
View ArticleAcronis True Image 2019: Recovery does not start after reboot on HP machines
SymptomsYou have an HP computer in UEFI modeYou try to restore a system backup or perform a different operation with Acronis True Image that requires rebootAfter reboot, the system boots directly to...
View ArticleAcronis True Image 2019: files and folders are not excluded from backup if...
Symptoms:If there are issues with the file system on the backup source, exclusions configured in backup options may not take effect. Files and folders are not excluded from the backup.Cause:Issues with...
View ArticleAcronis Backup Cloud: backup start time selection is not available for Office...
You have Acronis cloud agent for Office 365 and create a backup plan. You cannot find where to specify backup start time.
View ArticleAcronis Backup 12.5: "Video mode setup error: Error 0x1480006: The video...
SymptomsYou create Linux-based Acronis Bootable media or download ISO image from Account or upload bootable components to Acronis PXE ServerWhen trying to boot the target machine from this media, you...
View ArticleThird-party software used in Acronis Disaster Recovery Cloud
ManufacturerSoftwareLicenseMicrosoft1.Windows Standard 2016 2. Windows Standard 2012R2 3. Windows Standard 2012 4. Microsoft Windows Standard 2008R2 Standard
View ArticleAcronis Backup: backup finishes with warning "Volume Tracker has failed to...
Symptoms1. You back up a Windows machine, 2. Backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning"Example of full error log:...
View ArticleClik here to view.
Acronis Backup 12.5: Activities are absent or incorrect on VMs with...
SymptomsYou have a virtual environment protected with Agent for VMware or Agent for Hyper-VWhen a backup plan is applied to two or more virtual machines, activities for backup progress are not shown on...
View Article2019年5月の新元号に対する影響の有無につきまして
Acronis製品を利用したバックアップ等のスケジュール動作に関しましては、 西暦のみを利用しており日本の元号を参照した項目は設けておりません。 この為、元号変更に伴い製品動作およびライセンスに影響が及ぶことは一切ございません。 ※本件につきましては、Acronis Backup Advanced 12.5や前製品も含め、ご利用中のOSに関わらずすべてのAcronis製品に該当いたします。
View ArticleAcronis Backup 12.5: License synchronization fails with...
SymptomsYou open Acronis Backup web console, go to Settings -> Licenses and click Sync to synchronize subscription licenses from Acronis account, The following error appears: Acronis account...
View ArticleAcronis Backup 12.5: Management Server update fails with "Create database...
SymptomsYour Acronis Management Server database is stored in external SQL server (not the built-in SQLite)You launch installation of Acronis Backup 12.5 Build 12730 (or later) to update existing...
View ArticleAcronis True Image: rotating backup destination disks requires separate...
IntroductionThis article describes how to set up Acronis True Image so that backups are saved to two or more external disks, which could be swapped or rotated on regular basis. For example, backup to...
View Article