Acronis Backup 11.7 U6: C:\ProgramData\firebird folder
SymptomsAfter updating Acronis Backup 11.7 Advance to update 6, you notice that new folder C:\ProgramData\firebird has been created.CauseThis folder is used by Acronis Storage Node and contains lock...
View ArticleAcronis Cyber Protect Cloud: Backup plans do not run when tenant is reenabled...
SymptomsYou disabled a tenant and then enabled it again after two weeks or more passed;Backup plans do not run per schedule on the machines of this tenant. Next backup date is not recalculated. Device...
View ArticleAcronis Cyber Protect Cloud: Attempt to refresh vault content errors out with...
SymptomsYou attempt to refresh content of vault in Cyber Protection console by pressing Refresh button. Operation fails with error message similar to (Vault ID and archive ID will be different):
View ArticleAcronis Cyber Backup for Plesk: single sign-on does not work
SymptomsYou are using Acronis Cyber Cloud for Plesk extension and have single sign-on enabled.When clicking Go to backup console, you are redirected to the login page and have to enter your credentials...
View ArticleAcronis Cyber Infrastructure: Cluster creation fails with "Command time out...
SymptomsYou are creating a cluster in Acronis Cyber Infrastructure. Cluster creation fails at drive preparation process starts with the error:Command time out has expired, command:...
View ArticleAcronis Cyber Cloud FAQ
Expand All / Hide AllQuestions about Acronis Cyber Cloud platformCan I use a single account to manage all my customers?
View ArticleAcronis Cyber Files: desktop client error "The path has been selected by...
SymptomsYou attempt to create a local sync folder.Creation attempt fails with the following error:The path has been selected by another userSolutionThe message "path has been selected by another user"...
View ArticleAcronis Cyber Exceed portal
Acronis Cyber Exceed is a dedicated portal for sharing feature suggestions and reporting bugs for Acronis Cyber Protect beta. See also Composing feedback for Acronis Cyber Exceed (Beta Program)
View ArticleAcronis Cyber Exceed portal: Feature statuses
Master features are requests for new functionality or improvement of existing functionality. Master features are created by Acronis based on feature requests submitted by users.You can see master...
View ArticleAcronis Cyber Protect Cloud: archive structure of multi-full backup
'Version 12' backup format (archive3) is the main archive type for Acronis Cyber Protect Cloud. It is used to back up any data, including mobile data, applications, application-aware, Mac OS, Oracle...
View ArticleComposing feedback for Acronis Cyber Exceed (Beta Program)
What is Acronis Cyber Exceed?It's a Beta program that allows you to access Acronis services before anyone else and share your experience with Acronis RnD Team directly. It gives you the power to...
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Acronis Cyber Protect Cloud: Files/folders backup plan shows "Individual...
SymptomsFiles/folders backup plan shows Individual files selected in Items to back up section, instead of showing paths to files.CauseThis is by design behavior when more than one machine is included...
View ArticleAcronis Cyber Protect Cloud: 'Full Disk Access' permission lost after agent...
SymptomsYou have previously granted full disk access to Backup Agent/Cyber Protection Agent. After updating to Agent 15300 or updating from Agent 15300 to a later build, backups on Mac produce the...
View ArticleAcronis Cyber Protect Cloud, Acronis Backup: How to identify if agent is...
When investigating an issue, you might need to verify whether Acronis Agent is installed on NAS docker container.This can be checked with system information report:
View ArticleAcronis True Image: Acronis Cyber Files Personal FAQ
Acronis is offering a sync&share solution for free to help customers working from home to easily share files and cooperate on creating materials.Q. Who is eligible for this offer? A The offer to...
View ArticleAcronis Backup 12.5: Acronis Cyber Files FAQ
Q. Who is eligible for this offer? A The offer to activate Acronis Cyber Files through account.acronis.com is available for both new and existing customers with subscriptions for Acronis Cyber Backup...
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Files Sync&Share: getting started
IntroductionAcronis is providing our customers with free access to our professional-grade work collaboration solution Acronis Cyber Files. Follow the steps below to start using our secure...
View ArticleAcronis Cyber Protect Cloud: Services in macOS
List of Acronis Cyber Protect Services in macOS:/Library/LaunchDaemons/com.acronis.aakore.plist Serves for communication between the Agent and management components...
View ArticleAcronis Cyber Protect Cloud, Acronis Backup: Activity finishes with "The...
SymptomsActivity finishes withThe operation is canceled because the backup window has closedorThe activity has been canceled due to the closed backup windowExample of full error log: click to expand
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