DeviceLock DLP: "DeviceLock database has an unsupported format" error when...
DescriptionSQL Server connection configuration returns "DeviceLock database has an unsupported format" error either during the installation of DeviceLock Enterprise Server, or when configuring its...
View ArticleDeviceLock DLP: Configuration - Resolving Lack of Access to Devices...
DescriptionThough access control for a device class is disabled in Security Settings, a device belonging to the class is not accessible.CommentsThe issue may indicate that the problem device is using...
View ArticleDeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when...
DescriptionAccess denied (5) error when trying to connect to DeviceLock Service, DeviceLock Enterprise Server, or DeviceLock Content Security Server via DeviceLock Management Console, or DeviceLock...
View ArticleDeviceLock DLP: ‘Data source name not found and no default driver specified’...
DescriptionThe connection test fails returning ‘Data source name not found and no default driver specified’ error when testing connection to SQL Server by pressing ‘Test connection' button either...
View ArticleDeviceLock DLP: Configuration - Non administrative users cannot gain access...
DescriptionOn Windows XP, non administrative users fail to access Samba based network shares when DeviceLock Service is running.CommentsThe issue may be caused by the 'Memory usage' parameter (My...
View ArticleDeviceLock DLP: Configuration - Resolving USB Device Malfunction when Full...
DescriptionUSB devices are not accessible even if ‘Full control’ for USB Port is configured for all users / devices are white listed for all users.CommentsThe issue may indicate that when...
View ArticleDeviceLock DLP: Resolving - Various Java applications fail to start on...
DescriptionJava applications fail to start on a DeviceLock controlled computer, returning the "Could not create the Java virtual machine" error.CommentsWe systematically fix this kind of known issues...
View ArticleDeviceLock DLP: The DropBox client fails to connect to remote server during...
DescriptionThe DropBox client fails to connect to remote server during synchronization.CommentsDeviceLock uses its own certificate to encrypt the SSL traffic, while some websites / applications can...
View ArticleDeviceLock DLP: How to use wildcards in Protocols White List
DescriptionThis article contains information on using wildcard symbols in Protocols White List.InformationWhen using wild cards (* and ?) in Protocols White List, NetworkLock performs reversed name...
View ArticleDeviceLock DLP: Using DeviceLock to control USB devices mapped to VMWare...
DescriptionWhen using VMWare Workstation on a host controlled by DeviceLock that is configured with the recommended "least-privilege" approach of the USB Port being locked down except for exception...
View ArticleDeviceLock DLP: Configuration - Using both Group- and Local Policy to deploy...
QuestionCan both group- and local policy be simultaneously used to deploy DeviceLock Service settings to the controlled computers?
View ArticleDeviceLock DLP: ‘DeviceLock Enterprise Server - Changeconfigservice error...
DescriptionInstallation of Devicelock Enterprise Server interrupted returning ‘Changeconfigservice error (1057): the account name is invalid or does not exist, or the password is invalid for the...
View ArticleDeviceLock DLP: "The instance of the SQL Server Database Engine cannot obtain...
DescriptionDeviceLock Enterprise Server Log contains multiple errors "CALL DLLastAuditRecordTime(?,?)}:[Microsoft][ODBC SQL Driver][SQL Server] The instance of the SQL Server Database Engine cannot...
View ArticleDeviceLock DLP: Configuration - Resolving "The Service File Cannot be Opened"...
Description‘The service file cannot be opened’ error when installing DeviceLock Service via DeviceLock Management Console. ‘DeviceLock Administrators’ functionality is enabled. DeviceLock Service is...
View ArticleDeviceLock DLP: Configuration - Resolving "You Must Have Administrative...
DescriptionDeviceLock Management Console returns ‘(7045) You must have administrative privileges to perform this operation’ error when connecting to a computer controlled by DeviceLock Service, or to...
View ArticleDeviceLock DLP: The list of exceptions necessary to ensure smooth operation...
DescriptionDue to the specificity of operation of DeviceLock DLP software complex, Antivirus may take executable files of DeviceLock for malware and perform unscheduled scanning of its service...
View ArticleDeviceLock DLP: Configuration - Old data is not being removed automatically...
DescriptionDeviceLock Shadow Log Viewer still contains old data although 'Enable Local Storage Quota' parameter is enabled to remove files older than XXX days.CommentsThe 'Cleanup files older than...
View ArticleDeviceLock DLP: Configuration - An attempt to execute the 'ipconfig' command...
DescriptionThe 'ipconfig' command cannot be executed returning the "Windows IP Configuration - An internal error occurred: Access is denied" failure message.CommentsCurrent DeviceLock access...
View ArticleDeviceLock DLP: How to control shadowing of specific file types
DescriptionThis article contains information on how to allow/deny shadowing of the specific file types.How-toBefore you can use Content-Aware Rules for shadow copy operations, you must turn on...
View ArticleDeviceLock DLP: Installation of DeviceLock Service via Group Policy fails...
DescriptionInstallation of DeviceLock Service via Group Policy fails returning "The installation source for this product is not available. Verify that the source exists and that you can access it....
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