DeviceLock DLP: Configuration - Resolving Shadowing Issues with TrueCrypt...
DescriptionEncrypting a partition of a removable flash drive with TrueCrypt volume results in creating a shadow copy of a TrueCrypt disk image with ".tc" extension.CommentsCreating an encrypted...
View ArticleDeviceLock DLP: Configuration - Locating the DeviceLock Applet in Control Panel
DescriptionDeviceLock applet is missing from Control Panel, which does not make temporary white-listing, or importing service settings possibleCommentsDeviceLock applet does not appear in Control Panel...
View ArticleDeviceLock DLP: Resolved - Installation of DeviceLock either performed from a...
DescriptionInstallaltion of DeviceLock either performed from a CD/DVD drive, or from a removable storage device fail when there is no write access provided for 'DVD/CD-ROM' or 'Removable' device types...
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DeviceLock DLP: How to enable (disable) shadowing of specific file or data...
DescriptionThis article describes how to enable (disable) shadowing of specific file or data types only while having any other file or data type shadowed (not shadowed).CommentsTo selectively...
View ArticleDeviceLock DLP: Installation of DeviceLock via Group Policy fails on...
DescriptionAfter removing DeviceLock Agent from computers manually or with the 'Uninstall service' plug-in of DeviceLock Enterprise Manager console, the Group Policy Object with DeviceLock installation...
View ArticleDeviceLock DLP: Configuration - Resolving "Access is Denied (5)" when...
DescriptionThe installation of DeviceLock Content Security Server interrupts with ‘Access is denied (5)’ error after the connection settings have been specified.
View ArticleDeviceLock DLP: Resolving "License is Expired" Message
Description'The license is expired (7056)' error when activating a DeviceLock license file.Commentsthe error indicates that the one-year fee upgrade period has expired. All versions and builds of...
View ArticleDeviceLock DLP: 'Not enough server storage is available to process this...
DescriptionInstalling DeviceLock Service via 'Install Service' plug-in of DeviceLock Enterprise Manager console fails returning "Not enough server storage is avaliable to proccess this command (1130)"...
View ArticleDeviceLock DLP: ‘The credentials supplied conflict with an existing set of...
DescriptionConnection to DeviceLock Service, DeviceLock Enterprise Server or DeviceLock Content Security Server with DeviceLock Management Console using the ‘Connect as’ dialog returns ‘The credentials...
View ArticleDeviceLock DLP: ‘(1722) The RPC Server is unavailable’ error when connecting...
DescriptionDeviceLock Management Console returns ‘(1722) The RPC Server is unavailable’ error when connecting to a computer controlled by DeviceLock, or to DeviceLock Enterprise-, or DeviceLock content...
View ArticleDeviceLock DLP: Configuration - Resolving the users' ability to play audio...
DescriptionThere are access failure records for .CDA files in Audit Log referring to denying Content-Aware rule that denies reading/copying of .CDA files to DVD/CD-ROM device type, however users are...
View ArticleDeviceLock DLP: What's new in the Build XXXXX?
For your informationYou can find the list of all DeviceLock version changes, new features, bug fixes and improvements in this Forum...
View ArticleDeviceLock DLP: Resolved - Shadow Log Viewer Contains no Copies of Printed...
DescriptionShadow Log Viewer contains no copies of printed documents.CommentsThe issue indicates a known problem: shadowing is not working when documents are printed from a number of applications (like...
View ArticleDeviceLock DLP: Configuration - Resolving DeviceLock Signing Tool Messages
DescriptionDeviceLock Signing Tool returns ‘Incorrect device code or wrong certificate’ error when generating an unlock code for a temporarily white-listed device.
View ArticleDeviceLock DLP: License status: Trial mode
DescriptionWhen performing DeviceLock License status check the following information window appear: ---------------- You have N valid Windows license(s) installed: 1. Name: NFR_DeviceLock_1 | Number:...
View ArticleDeviceLock DLP: How to resolve the display of outdated license information in...
DescriptionAfter replacing an expired DeviceLock License file with a valid one, the ‘About DeviceLock …’ menu item still displays outdated license information.CommentsThe issue indicates that the...
View ArticleDeviceLock DLP: Configuration - Resolving DL Tray.exe/OLEACC Message
DescriptionOn user logon, after desktop is loaded the error message "DLTray.exe was unable to locate the component OLEACC" appears. Further symptoms may include wireless devices not starting up unless...
View ArticleDeviceLock DLP: High CPU consumption, DeviceLock Service hanging in...
DescriptionGot DeviceLock Service causing high CPU consumption, other similiar issues? Hanging in 'Starting' or 'Stopping' state on operating system startup/shutdown? We will need a process memory dump...
View ArticleDeviceLock DLP: Configuration - Resolving DeviceLock Enterprise Server Log...
DescriptionDeviceLock Enterprise Server Log contains the error "DeleteFile: the system cannot find the path specified.(3)" after removing files from Server's Shadow Log Viewer and Server's local...
View ArticleDeviceLock DLP: Scanning a computer with 'Report PnP devices' plug-in of...
DescriptionThe scan results provided by 'Report PnP Devices' plug-in of DeviceLock Enterprise Manager for a DeviceLock-controlled computer are empty.CommentsThe issue indicates that there are no PnP...
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