DeviceLock DLP: How to resolve the display of outdated license information in...
DescriptionAfter replacing an expired DeviceLock License file with a valid one, the ‘About DeviceLock …’ menu item still displays outdated license information.CommentsThe issue indicates that the...
View ArticleDeviceLock DLP: Configuration - Resolving DL Tray.exe/OLEACC Message
DescriptionOn user logon, after desktop is loaded the error message "DLTray.exe was unable to locate the component OLEACC" appears. Further symptoms may include wireless devices not starting up unless...
View ArticleDeviceLock DLP: High CPU consumption, DeviceLock Service hanging in...
DescriptionGot DeviceLock Service causing high CPU consumption, other similiar issues? Hanging in 'Starting' or 'Stopping' state on operating system startup/shutdown? We will need a process memory dump...
View ArticleDeviceLock DLP: Configuration - Resolving DeviceLock Enterprise Server Log...
DescriptionDeviceLock Enterprise Server Log contains the error "DeleteFile: the system cannot find the path specified.(3)" after removing files from Server's Shadow Log Viewer and Server's local...
View ArticleDeviceLock DLP: Scanning a computer with 'Report PnP devices' plug-in of...
DescriptionThe scan results provided by 'Report PnP Devices' plug-in of DeviceLock Enterprise Manager for a DeviceLock-controlled computer are empty.CommentsThe issue indicates that there are no PnP...
View ArticleDeviceLock DLP: Configuration - Resolving configured DeviceLock settings that...
DescriptionDeviceLock settings configured via DeviceLock Management Console or applied via DeviceLock Enterprise Manager are restored to default at each reboot of a client computer. Connection to the...
View ArticleDeviceLock DLP: ‘The request is not supported (50)’ error when scanning a...
DescriptionIn DeviceLock Enterprise Manager, ‘Report PnP Devices’ plug-in fails to scan selected computers with ‘the request is not supported (50)’ error .CommentsThe error may either indicate that...
View ArticleDeviceLock DLP: ‘(7049) The product version on the client and server machines...
DescriptionDeviceLock Management Console returns ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Enterprise Server.CommentsThe error...
View ArticleDeviceLock DLP: "DeviceLock Enterprise Server cannot access SQL Server. Do...
DescriptionWhen trying to connect to DeviceLock Enterprise Server a message "DeviceLock Enterprise Server cannot access SQL Server. Do you want to change connection parameters?" appears. When...
View ArticleDeviceLock DLP: Configuration - Front side USB ports are malfunctioning on...
DescriptionFront side USB ports are malfunctioning on DeviceLock controlled computers: the devices plugged into the ports are not recognized by operating system, while motherboard integrated USB ports...
View ArticleDeviceLock DLP: Resolving - Various Java-based applications fails to start...
DescriptionVarious Java-based applications fail to start with one of the following error messages:"The JVM could not be started. The maximum heap size (-Xmx) could be too large or an antivirus or...
View ArticleDeviceLock DLP: Lenovo 'ThinkPad X1 Carbon' or 'ThinkPad T420s' laptop with...
DescriptionThe Lenovo 'ThinkPad X1 Carbon' or 'ThinkPad T420s' laptop with Windows 7 operating system hangs during shutdown and finally stops with a fatal system error (BSOD) after the installation of...
View ArticleDeviceLock DLP: MAC OS X computers with DeviceLock Agent installed cannot...
DescriptionMAC OS X computer with DeviceLock Agent installed on it is not booting after major OS version upgrade (e.g. from 10.1<b>3</b> to 10.1<b>4</b>).CommentsThis issue may...
View ArticleDeviceLock DLP: How to set up DeviceLock Service to use a fixed TCP port, so...
DescriptionThis article comnains instructions on how to configure DeviceLock Service to use a fixed TCP port for communication with DeviceLock consoles.How-toBy default, DeviceLock Service is using...
View ArticleDeviceLock DLP: eSATA hard disk drives control
DescriptionThis article contains information on DeviceLock eSATA HDD devices control.CommentsDeviceLock treats all external USB, FireWire and PCMCIA hard drives as the Removable type. Also, DeviceLock...
View ArticleDeviceLock DLP: System freezes incidentally. Shutdown takes too long after...
DescriptionExperiencing incidental system freezes or shutdown taking too long after DeviceLock has been installed? We will need you to manually force your system to crash, in order to get a complete...
View ArticleDeviceLock DLP: How to configure data exchange between several DeviceLock...
DescriptionThis article describes configuration parameters that must be set in order to view Audit and Shadow data collected by one of several DeviceLock Enterprise Servers without connecting to the...
View ArticleDeviceLock DLP: ‘Invalid object name 'name'’ error when installing DeviceLock...
DescriptionSQL Server connection configuration returns ‘Invalid object name 'name'’ error either during the installation of DeviceLock Enterprise Server, or when configuring its options in DeviceLock...
View ArticleDeviceLock DLP: Configuration - Resolving Resource Messages while Formatting...
DescriptionWhen formatting a flash drive, 'Insufficient space for local storage directory' message appears in system tray formatting process fails with "Insufficient resources exist to complete the...
View ArticleDeviceLock DLP: ‘Create database permission denied in database ‘name’’ error...
DescriptionCreating database fails with ‘Create database permission denied in database ‘name’’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock...
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