DeviceLock DLP: 'The remote procedure call failed. (1726)' error when...
DescriptionInstalling DeviceLock Service via 'Install Service' plug-in of DeviceLock Enterprise Manager console and scanning a client computer with any other console plug-in fails returning 'The remote...
View ArticleDeviceLock DLP: Configuration - Resolving PS/2 KVM Switch Malfunction
DescriptionA PS/2 KVM switch fails to switch between computers when PS/2 keyboard scrambling is enabled.Comments‘PS/2 keyboard scrambling’ functionality prevents KVM switches from switching between...
View ArticleDeviceLock DLP: Configuration - Resolving Lack of Access to White Listed USB...
DescriptionDifferent users have the same device white listed for them. Checking/unchecking "Control as Type" flag for one of user results in applying the setting to all users.CommentsSettings like...
View ArticleDeviceLock DLP: Resolved - DeviceLock recognizes virtual floppy drives as...
DescriptionDeviceLock recognizes a virtual floppy disk device (FDD) created by VFD (Virtual Floppy Drive) software as a removable device.CommentsThe known issue is resolved in version...
View ArticleDeviceLock DLP: Citrix GoToMeeting can not connect to a meeting if...
DescriptionCitrix GoToMeeting can not connect to a meeting if NetworkLock is running on a computer.CommentsDeviceLock uses its own certificate to encrypt the SSL traffic while some applications can...
View ArticleDeviceLock DLP: How to use digital signatures to search shadow database
DescriptionThe data logged by DeviceLock can be checked against hash databases (collections of digital signatures of known, traceable data) and used in computer forensics. For example, you can trace...
View ArticleDeviceLock DLP: USB Devices White List permissions not applying to Kingston...
DescriptionAdding a Kingston USB flash drive to USB Devices White List does not provide full access to it.CommentsThe issue might be caused by the fact that Kingston flash drives may have different...
View ArticleDeviceLock DLP: Reducing the size of 'DeviceLockDB_log.LDF' transaction log file
DescriptionDeviceLock database transaction log 'DeviceLockDB_log.LDF' grows too big in a short period of time.
View ArticleDeviceLock DLP: "DeviceLock database has an unsupported format" error when...
DescriptionSQL Server connection configuration returns "DeviceLock database has an unsupported format" error either during the installation of DeviceLock Enterprise Server, or when configuring its...
View ArticleDeviceLock DLP: Configuration - Resolving Lack of Access to Devices...
DescriptionThough access control for a device class is disabled in Security Settings, a device belonging to the class is not accessible.CommentsThe issue may indicate that the problem device is using...
View ArticleDeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when...
DescriptionAccess denied (5) error when trying to connect to DeviceLock Service, DeviceLock Enterprise Server, or DeviceLock Content Security Server via DeviceLock Management Console, or DeviceLock...
View ArticleDeviceLock DLP: High CPU load and disk usage when burning and shadowing a CD/DVD
DescriptionHigh CPU load and disk usage when burning and shadowing a CD/DVD. The symptoms are:- When a CD/DVD is burnt, and shadowing for CD/DVD is enabled DeviceLock Service still loads CPU-...
View ArticleClik here to view.
DeviceLock DLP: Various issues with DeviceLock SQL database
DescriptionExperiencing various issues with DeviceLock SQL database? We will need some outputs to research. This article contains instructions on gathering the necessary...
View ArticleDeviceLock DLP: How to configure hardware environment for DeviceLock...
DescriptionThis article contains general information on optimal hardware requirements for DeviceLock Enterprise Server.
View ArticleDeviceLock DLP: ‘The service file does not exist or cannot be opened’ error...
Description‘DeviceLock Enterprise Manager\Plugins\Install Service – The service file does not exist or cannot be opened’ error when installing DeviceLock Service via Devicelock Enterprise Manager.
View ArticleDeviceLock DLP: Configuration - Resolving DLAPI.DLL Message in DeviceLock...
DescriptionDeviceLock Management Console can not be loaded to 'mmc.exe' with the following error: "Unable to locate DLAPI.DLL".CommentsThe error indicates that the 'DLAPI.DLL' component is either...
View ArticleDeviceLock DLP: Configuration - White Listing a Composite USB Device
DescriptionA composite (represented as a parent device with one or more child interface devices) USB device belonging to USB Devices White List, is not accessible.
View ArticleDeviceLock DLP: ‘Collecting data from failed - you must have administrative...
DescriptionDeviceLock Enterprise Server is unable to collect data from remote computers, returning the “Collecting data from <computer name> failed - you must have administrative privileges to...
View ArticleDeviceLock DLP: "DeviceLock Enterprise Server cannot access the database....
DescriptionAfter rebooting computer with both DeviceLock Enterprise Server and SQL Server installed an error message is displayed on attempt to connect to DL Server with DL Management Console:...
View ArticleDeviceLock DLP: Configuration - Resolving Integrated Laptop Keyboard Malfunction
DescriptionIt is either impossible to type anything in using the integrated laptop keyboard, or keystrokes return invalid symbols not corresponding to a pressed key.CommentsThe issue indicates that the...
View Article