Acronis True Image: social media backup sunset

April 26, 2019, 6:00 am

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At Acronis we are committed to providing the best possible user experience to our customers. Our product development process assesses feature sets, user behaviors, Operating System support and industry trends on a continual basis. As part of that comprehensive process we add new features every year, and remove others that become dated or less relevant due to changes in the computing landscape.

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Acronis Backup Cloud: 'Where to back up' field is not active

April 30, 2019, 3:00 am

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You have created a tenant. For this tenant, you disabled backup to cloud, but left local backup enabled.

When you try to create a backup plan, you cannot select any destination in Where to back up.

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Acronis Backup 12.5: how compute points are consumed in Disaster Recovery Add-on

May 6, 2019, 2:12 am

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Compute points is a currency used to achieve the necessary performance of the running failover server. Available licenses can include 500, 1000, 2000, 3000, 5000 Compute Points.
Compute Points license do not have the expiration date itself, but is effective until Acronis Disaster Recovery Storage Subscription License is valid.

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Acronis Backup Cloud: what happens with data when Plan/Agent is deleted

March 27, 2019, 5:15 am

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Action	State of Cloud backup data for the affected Agent
Backup plan is revoked from the Agent	Stays
Backup plan is deleted (from end-user account)

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Acronis Backup: Backup of ESXi virtual machines fails with "You do not have access rights to this file"

May 6, 2019, 5:22 am

≫ Next: Acronis True Image: "Backup status is unknown" alert

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Symptoms

Backup via Agent for VMware fails with the following error:
You do not have access rights to this file

Example of full error log: click to expand

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Acronis True Image: "Backup status is unknown" alert

May 7, 2019, 8:30 am

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This alert appears when the agent machine is offline during a scheduled backup. In this case, our Management Server has not received information whether the backup is running successfully or failed.

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Acronis Backup Cloud: warning message "Cannot connect to site 'SPO root'"

May 1, 2019, 4:05 am

≫ Next: Acronis Backup 12.5: Several backup archives have the same "Date modified"

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You back up Office 365 mailboxes with Acronis cloud agent.

After you've navigated to Microsoft Office 365 in the backup management console and clicked Refresh, you notice this warning message in Activities:

Cannot connect to site 'SPO root'.

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Acronis Backup 12.5: Several backup archives have the same "Date modified"

April 23, 2019, 6:46 am

≫ Next: Acronis Backup 12.5: attempt to create or apply backup plan finishes with "Failed to connect to 127.0.0.1 port 30667: Connection refused"

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Symptoms

You save backups to an unmanaged location using Version 12 archive format
Two or more backup archives have the same "Date modified" value

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Acronis Backup 12.5: attempt to create or apply backup plan finishes with "Failed to connect to 127.0.0.1 port 30667: Connection refused"

April 30, 2019, 1:26 am

≫ Next: Acronis Backup 12.5: RDX drives support

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Symptoms

1. You installed Acronis Backup 12.5 Update 4 (build 12730 and higher),
2. When you try to create a new backup plan or apply existing plan to a device, operation fails with the following error message

Failed to connect to 127.0.0.1 port 30667: Connection refused

Example of full error message: click to expand

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Acronis Backup 12.5: RDX drives support

May 8, 2019, 2:40 am

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RDX drives are supported by Acronis Backup 12.5 as a backup destination. They are treated as a regular local backup location.

If you are backing up to a shared RDX drive with swapped disks, set up automatic cleanup via a command or script, so that the disk content is erased before backup starts. See Acronis Backup 12.5 and Acronis Backup Cloud: Backing Up to Removable Devices with Regular Drive Swaps This way each disk will contain one full backup.

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How to collect system report on macOS

May 8, 2019, 7:08 am

≫ Next: Acronis Software-Defined Infrastructure: Throttling on storage

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Acronis System Report is a script that collects diagnostic information about the Mac and installed Acronis products (if any).

If Acronis product is installed on your system, see appropriate article for instructions:

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Acronis Software-Defined Infrastructure: Throttling on storage

May 8, 2019, 8:46 am

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Description

As available physical space on a node reaches a certain threshold, Acronis Backup Gateway starts to throttle writing operations, and then suspends writing operations when a second threshold is reached.

For Acronis Backup Gateway with local Acronis Software-Defined Infrastructure cluster and NFS backend:

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How to back up data from QNAP and Synology NAS devices using Docker container

May 13, 2019, 9:22 am

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This article applies to:

Acronis Cyber Cloud starting with version 7.8
Acronis Backup 12.5 starting with Update 3.2 (build 11010+)

Introduction

The guide describes how to set up and configure QNAP and Synology NAS devices for running Acronis backup agent using containers technology on top of these devices and how to protect data stored on these NAS devices.

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Acronis Backup: Backup fails with Windows error: (0x80070522) A required privilege is not held by the client

May 16, 2019, 1:22 am

≫ Next: Acronis Backup: Backup fails with "PRNG not seeded"

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Symptoms

Backup fails with the following error:

Windows error: (0x80070522) A required privilege is not held by the client

Example of full error log: click to expand

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Acronis Backup: Backup fails with "PRNG not seeded"

May 16, 2019, 1:39 pm

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≪ Previous: Acronis Backup: Backup fails with Windows error: (0x80070522) A required privilege is not held by the client

Symptoms

You create a backup task with encryption. Version 12 backup archive format is used.
Backup fails with the following error:
PRNG not seeded
Alternatively, service_process.exe crashes

Example of full error log: click to expand

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