DeviceLock DLP: Configuration - Resolving Monitoring Message (7045)
DescriptionA Monitoring task stops returning the ‘Unable to obtain the service uptime - you must have administrative privileges to perform this operation (7045)’ error logged in Monitoring Log Viewer.
View ArticleDeviceLock DLP: Configuration - Resolving "You Must Have Administrative...
DescriptionDeviceLock Management Console returns ‘(7045) You must have administrative privileges to perform this operation’ error when connecting to a computer controlled by DeviceLock Service, or to...
View ArticleDeviceLock DLP: The list of exceptions necessary to ensure smooth operation...
DescriptionDue to the specificity of operation of DeviceLock DLP software complex, Antivirus may take executable files of DeviceLock for malware and perform unscheduled scanning of its service...
View ArticleDeviceLock DLP: Configuration - Using both Group- and Local Policy to deploy...
QuestionCan both group- and local policy be simultaneously used to deploy DeviceLock Service settings to the controlled computers?
View ArticleDeviceLock DLP: ‘DeviceLock Enterprise Server - Changeconfigservice error...
DescriptionInstallation of Devicelock Enterprise Server interrupted returning ‘Changeconfigservice error (1057): the account name is invalid or does not exist, or the password is invalid for the...
View ArticleDeviceLock DLP: "The instance of the SQL Server Database Engine cannot obtain...
DescriptionDeviceLock Enterprise Server Log contains multiple errors "CALL DLLastAuditRecordTime(?,?)}:[Microsoft][ODBC SQL Driver][SQL Server] The instance of the SQL Server Database Engine cannot...
View ArticleDeviceLock DLP: Configuration - Resolving "The Service File Cannot be Opened"...
Description‘The service file cannot be opened’ error when installing DeviceLock Service via DeviceLock Management Console. ‘DeviceLock Administrators’ functionality is enabled. DeviceLock Service is...
View ArticleDeviceLock DLP: ‘Login failed for user 'computer_name$'’ error when testing...
DescriptionThe connection test fails returning the ‘Login failed for user 'computer_name$’ error when testing connection to SQL Server by pressing ‘Test connection button’ either during the...
View ArticleDeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when...
DescriptionUpdating DeviceLock Service via SMS fails returning the 'Access is denied (5)' error.CommentsThe issue indicates that a list of DeviceLock Administrators has been configured on...
View ArticleDeviceLock DLP: Blue Screen of Death (BSOD), or unexpected system restart due...
DescriptionBlue Screen of Death (BSOD), or system restart (depending on the configuration of the 'Startup and recovery' settings) can be observed on computers with DeviceLock Service and Kaspersky...
View ArticleDeviceLock DLP: Configuration - Old data is not being removed automatically...
DescriptionDeviceLock Shadow Log Viewer still contains old data although 'Enable Local Storage Quota' parameter is enabled to remove files older than XXX days.CommentsThe 'Cleanup files older than...
View ArticleDeviceLock DLP: Configuration - An attempt to execute the 'ipconfig' command...
DescriptionThe 'ipconfig' command cannot be executed returning the "Windows IP Configuration - An internal error occurred: Access is denied" failure message.CommentsCurrent DeviceLock access...
View ArticleDeviceLock DLP: How to control shadowing of specific file types
DescriptionThis article contains information on how to allow/deny shadowing of the specific file types.How-toBefore you can use Content-Aware Rules for shadow copy operations, you must turn on...
View ArticleDeviceLock DLP: Installation of DeviceLock Service via Group Policy fails...
DescriptionInstallation of DeviceLock Service via Group Policy fails returning "The installation source for this product is not available. Verify that the source exists and that you can access it....
View ArticleDeviceLock DLP: ‘The account name is invalid or does not exist, or the...
DescriptionThe installation of DeviceLock Content Security Server interrupts with ‘The account name is invalid or does not exist, or the password is invalid for the account name specified (1057)’ error...
View ArticleDeviceLock DLP: Configuration - Maintaining a Rapidly Growing SQL Database
DescriptionSQL database is growing rapidly, occupying a large pile of available space.CommentsStoring shadow files in SQL Server makes the SQL database growing exponentially.Recommendations1. Store...
View ArticleDeviceLock DLP: Resolved - Devices Permissions list is empty or is missing...
DescriptionAfter upgrading to DeviceLock version 8.0/8.1 the list of Permissions for devices does not show some devices, or all of them in DL Management Console, Group policy editor, DL Service...
View ArticleDeviceLock DLP: Configuration - Resolving System Log Message (7028)
Description'The DeviceLock registry key denied access to SYSTEM account programs so the Service Control Manager took ownership of the Registry key (7028)' error logged in System Log.CommentsThe error...
View ArticleDeviceLock DLP: ‘Login failed for user ‘user_name’. The user is not...
DescriptionWhen configuring DeviceLock Enterprise Server options (during or after the installation of the server), the connection test (performed by pressing the Test connection button) fails returning...
View ArticleDeviceLock DLP: Scanning a Windows 8/Windows 2012 computer with ‘Report PnP...
DescriptionAn attempt to generate a 'Report PnP Devices' from DeviceLock Enterprise Manager for a Window 8/Windows 8.1/Windows Server 2012 computer gives 'Error (49)' error.
View Article