DeviceLock DLP: DeviceLock Enterprise Server configuration wizard does not...
DescriptionWhen installing DeviceLock Enterprise Server on 64-bit OS, 'System data sources' field in 'Connection type' section is empty, or user DSNs without system DSNs are displayed.CommentsThere are...
View ArticleDeviceLock DLP: ‘(1753) There are no more endpoints available from the...
DescriptionDeviceLock Enterprise Manager returns ‘(1753) There are no more endpoints available from the endpoint mapper’ error scanning a large number of computers (~1,000 and more).CommentsThe error...
View ArticleDeviceLock DLP: ‘There are no more endpoints available from the endpoint...
DescriptionConnection to DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console fails with ‘There are no more endpoints available from the endpoint mapper...
View ArticleDeviceLock DLP: ‘(7049) The product version on the client and server machines...
DescriptionDeviceLock Enterprise Manager returns ‘(7049) The product version on the client and server machines does not match’ error when connecting to a computer controlled by DeviceLock...
View ArticleDeviceLock DLP: Internal UMTS modem not working properly on a...
DescriptionAn internal UMTS modem is not able to connect to wireless network, properly interact with its native modem software that is not able to see the device, or simply fails to function properly...
View ArticleDeviceLock DLP: Roxio Easy Media Creator allows burning a CD/DVD though...
DescriptionRoxio Easy Media Creator allows burning a CD/DVD though writing is blocked by DeviceLock.CommentsThis is a known issue fixed since DeviceLock 6.3.18159.RecommendationsUpgrade to the latest...
View ArticleDeviceLock DLP: Network drives and physical ports of a computer blocked...
DescriptionWhile DeviceLock Administrators feature is enabled, network drives and physical ports of a computer are blocked regardless of effective access permissions. The DeviceLock Service process...
View ArticleDeviceLock DLP: Monitoring task continues to run with the unupdated list of...
DescriptionMonitoring task continues to run with the same list of computers despite the list of computers was edited.CommentsDeviceLock Enterprise Server updates the list of computers only when a...
View ArticleDeviceLock DLP: High CPU load and disk usage when burning and shadowing a CD/DVD
DescriptionHigh CPU load and disk usage when burning and shadowing a CD/DVD. The symptoms are:- When a CD/DVD is burnt, and shadowing for CD/DVD is enabled DeviceLock Service still loads CPU-...
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DeviceLock DLP: Various issues with DeviceLock SQL database
DescriptionExperiencing various issues with DeviceLock SQL database? We will need some outputs to research. This article contains instructions on gathering the necessary...
View ArticleDeviceLock DLP: How to configure hardware environment for DeviceLock...
DescriptionThis article contains general information on optimal hardware requirements for DeviceLock Enterprise Server.
View ArticleDeviceLock DLP: ‘The service file does not exist or cannot be opened’ error...
Description‘DeviceLock Enterprise Manager\Plugins\Install Service – The service file does not exist or cannot be opened’ error when installing DeviceLock Service via Devicelock Enterprise Manager.
View ArticleDeviceLock DLP: Configuration - Resolving DLAPI.DLL Message in DeviceLock...
DescriptionDeviceLock Management Console can not be loaded to 'mmc.exe' with the following error: "Unable to locate DLAPI.DLL".CommentsThe error indicates that the 'DLAPI.DLL' component is either...
View ArticleDeviceLock DLP: Configuration - White Listing a Composite USB Device
DescriptionA composite (represented as a parent device with one or more child interface devices) USB device belonging to USB Devices White List, is not accessible.
View ArticleDeviceLock DLP: ‘Collecting data from failed - you must have administrative...
DescriptionDeviceLock Enterprise Server is unable to collect data from remote computers, returning the “Collecting data from <computer name> failed - you must have administrative privileges to...
View ArticleDeviceLock DLP: "DeviceLock Enterprise Server cannot access SQL Server. Do...
DescriptionWhen trying to connect to DeviceLock Enterprise Server a message "DeviceLock Enterprise Server cannot access SQL Server. Do you want to change connection parameters?" appears. When...
View ArticleDeviceLock DLP: Configuration - Front side USB ports are malfunctioning on...
DescriptionFront side USB ports are malfunctioning on DeviceLock controlled computers: the devices plugged into the ports are not recognized by operating system, while motherboard integrated USB ports...
View ArticleWhatsApp Desktop issues on DeviceLock controlled computers
SymptomsAfter installing DeviceLock Agent on computers, WhatsApp desktop application fails to send messages and outgoing files are not controlled despite the applied DLP policy.SolutionThis issue can...
View ArticleDeviceLock DLP: Resolving: Shared printer not working even if added to USB...
DescriptionA locally connected USB printer is added into USB WhiteList for Everyone and shared on the network, but users still can not use this printer until they are given full access for USB...
View ArticleDeviceLock DLP: Resolved - Hot Removal of SafeGuard Devices
DescriptionSystem crash when running DeviceLock Service in conjunction with SafeGuard (ECview.exe). This issue results in a blue screen when unplugging a USB device.CommentsThis issue is a defect in...
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